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NZPIF has had a relationship with Initio and First Lane Insurance since 2016.  A new agreement  with these companies is due to be signed by the end of March and NZPIF would appreciate feedback from members.  Survey finishes on 28th of February 2021.

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* 1. Have you purchased insurance from Initio?

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* 2. Have you purchased insurance from First Lane Insurance?.  (if no, go straight to Q3 and then miss Q4)

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* 3. Using a scale from 1-5 (5 being very satisfied)  how satisfied have you been with the service from Initio?

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* 4. Using the scale 1-5 (where 5 is very satisfied) how satisfied have you been with the service from First Lane Insurance?

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* 5. Have you had an insurance claim through Initio?

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* 6. Were you happy with the manner and efficiency with which your claim was handled by Initio?

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* 7. If no, please explain why you were not happy

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* 8. Were you happy with the outcome of your claim?

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* 9. If no, please explain why you say that.

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* 10. Would you recommend Initio to others?

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* 11. If you answer is no, why is that?

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* 12. Have you had an insurance claim through First Lane Insurance? (if no go to Q15)

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* 13. Were you happy with the manner and efficiency your claim was handled?

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* 14. If no, can you explain why you say that?

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* 15. Would you recommend First Lane Insurance to others?

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* 16. If no, can you explain why you say that?

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* 17. Are there any other insurance products you would like to be offered by these companies?

0 of 17 answered
 

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