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Feedback on Initio and First Lane Insurance
NZPIF has had a relationship with Initio and First Lane Insurance since 2016. A new agreement with these companies is due to be signed by the end of March and NZPIF would appreciate feedback from members. Survey finishes on 28th of February 2021.
OK
1.
Have you purchased insurance from Initio?
Yes
No
2.
Have you purchased insurance from First Lane Insurance?. (if no, go straight to Q3 and then miss Q4)
Yes
No
3.
Using a scale from 1-5 (5 being very satisfied) how satisfied have you been with the service from Initio?
Very unsatisfied
Completely satisfied
Very unsatisfied
Completely satisfied
4.
Using the scale 1-5 (where 5 is very satisfied) how satisfied have you been with the service from First Lane Insurance?
Very unsatisfied
Completely satisfied
Very unsatisfied
Completely satisfied
5.
Have you had an insurance claim through Initio?
Yes
No
6.
Were you happy with the manner and efficiency with which your claim was handled by Initio?
Yes
No
7.
If no, please explain why you were not happy
8.
Were you happy with the outcome of your claim?
Yes
No
9.
If no, please explain why you say that.
10.
Would you recommend Initio to others?
Yes
No
11.
If you answer is no, why is that?
12.
Have you had an insurance claim through First Lane Insurance? (if no go to Q15)
Yes
No
13.
Were you happy with the manner and efficiency your claim was handled?
Yes
No
14.
If no, can you explain why you say that?
15.
Would you recommend First Lane Insurance to others?
Yes
No
16.
If no, can you explain why you say that?
17.
Are there any other insurance products you would like to be offered by these companies?
Current Progress,
0 of 17 answered
