Goodwill Industries of Arkansas Donor Survey 1. Goodwill Donor Survey Thank you for donating to Goodwill Industries of Arkansas, where our mission is changing lives through education, training and employment. Your feedback is important to us and helps Goodwill better serve you and your community. Question Title * 1. Which Goodwill Store or Donation Center did you visit? Please select from the following Goodwill Stores and Donation Centers Batesville Store Bella Vista Store - Town Center Bella Vista Donation Express - Sugar Creek Shopping Center Benton Donation Express Benton Store Bentonville Store Blytheville Store Bryant Store Centerton Donation Express Cabot Store Conway Store - Sanders Road Conway Store - Oak Street Conway Donation Express - 3900 Dave Ward Drive El Dorado Store Fayetteville Store - Appleby Road Fayetteville Store - MLK Fayetteville Donation Express - Steamboat Drive Fayetteville Donation Express - Mission Blvd. Fort Smith Store - Towson Ave. Fort Smith Store - S. 74th Street Harrison Store Hot Springs Store - Garrison Street Hot Springs Store - E. Grand Avenue Jacksonville Store Jonesboro Store Little Rock "Riverdale" - 2516 Cantrell Little Rock Outlet Store - Scott Hamilton Little Rock Computer Store - Scott Hamilton Little Rock "The Ranch" Store - 16924 Cantrell Little Rock Donation Express - 7001 Cantrell Road Little Rock Donation Express - Green Mountain Drive Little Rock Store - Markham Park Maumelle Donation Express Mountain Home Store Newport Store North Little Rock Store Paragould Store Pine Bluff Store Rogers Store Rogers Outlet Store Russellville Store - Arkansas Avenue Searcy Store Siloam Springs Store Springdale Store Texarkana Store Goodwill Stores and Donation Centers Please select from the following menu Question Title * 2. For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill. Very Satisfied Satisfied Unsure or Undecided Unsatisfied Very Unsatisfied Appearance and Cleanliness Appearance and Cleanliness Very Satisfied Appearance and Cleanliness Satisfied Appearance and Cleanliness Unsure or Undecided Appearance and Cleanliness Unsatisfied Appearance and Cleanliness Very Unsatisfied Convenience of Center’s Location Convenience of Center’s Location Very Satisfied Convenience of Center’s Location Satisfied Convenience of Center’s Location Unsure or Undecided Convenience of Center’s Location Unsatisfied Convenience of Center’s Location Very Unsatisfied Hours of Operation Hours of Operation Very Satisfied Hours of Operation Satisfied Hours of Operation Unsure or Undecided Hours of Operation Unsatisfied Hours of Operation Very Unsatisfied Comments Question Title * 3. For the following questions, please answer Yes or No. Yes No I was greeted by the attendant. I was greeted by the attendant. Yes I was greeted by the attendant. No The staff present were in uniform. The staff present were in uniform. Yes The staff present were in uniform. No The donation attendant was helpful and friendly during the donation process. The donation attendant was helpful and friendly during the donation process. Yes The donation attendant was helpful and friendly during the donation process. No My donations were handled with care. My donations were handled with care. Yes My donations were handled with care. No A receipt was offered for my donation. A receipt was offered for my donation. Yes A receipt was offered for my donation. No I was thanked by the donation attendant when I left the Donation Center. I was thanked by the donation attendant when I left the Donation Center. Yes I was thanked by the donation attendant when I left the Donation Center. No In general, would you donate to Goodwill again? In general, would you donate to Goodwill again? Yes In general, would you donate to Goodwill again? No Comments Question Title * 4. How likely are you to refer others to donate to Goodwill? 1 2 3 4 5 6 7 8 9 10 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 1 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 2 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 3 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 4 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 5 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 6 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 7 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 8 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 9 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 10 Comments Question Title * 5. Do you donate household goods to other organizations? Yes No If Yes, which organizations? Question Title * 6. How often do you donate to Goodwill? Once a month or more 2-5 times a year Once a year Very rarely This is my first time donating to Goodwill Question Title * 7. How far do you travel to donate to Goodwill? Less than 10 minutes Between 10 and 20 minutes Between 20 and 30 minutes More than 30 minutes Question Title * 8. Which of the following is important to you in deciding to donate to Goodwill? (select top 3) Know someone receiving Goodwill’s services Donating is a family tradition Convenience of the Donation Center Strongly believing in Goodwill’s mission Helpfulness of donation attendants Donations are treated with respect Tax receipts are available Operating hours are convenient Other Other (please specify) Question Title * 9. Have you ever shopped at a Goodwill Retail store? Yes No Question Title * 10. Have you visited a Goodwill Career Services Center to take advantage of our career readiness, education or job placement services? Yes No Question Title * 11. Please tell us how you found out about this Donation Center. Television Website Direct Mail Radio Word of Mouth Newspaper Driving By Other (please specify) Question Title * 12. Please add your contact information below to be entered in our monthly $25 Goodwill Gift Certificate drawing. Name: Address: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP/Postal Code: Email Address: Phone Number: *Only completed surveys with contact information provided are eligible to be entered for gift certificate drawing. Drawing held at end of month for surveys completed during the current month. One $25 Goodwill gift certificate given away each month.Thank you for taking the time to complete this survey. Done
