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Hounslow Health PCN – Patient Experience and Access Survey

Tell us what you think! Please take this short survey to help shape better patient experience and access for everyone using our primary care network services.

This survey will take 3-5 minutes to complete.

Thank you!
1.Which GP practice are you registered with?(Required.)
2.I am satisfied with how easy it is to contact the practice during their core hours (Monday to Friday, 08:00-18:30).
3.How would you rate these ways of contacting the practice and requesting an appointment?
Very Good
Good
Neither Good or Poor
Poor
Very poor
I don't know
Online
Telephone
Visiting in person
4.I can book an appointment in advance (usually 1-2 weeks) when I contact my GP practice for non-urgent care/queries.
5.I am offered a choice of appointment type and time when contacting my GP practice.
6.How would you prefer to arrange your appointments?
7.Are you registered on the NHS App?
8.If yes, what do you use the NHS App for? (Choose all that apply)
9.If no, what has stopped you from using the NHS App so far?
10.Have you used the practice's online services (e.g Patches, SystmConnect, AskMyGP)?
11.If yes, how satisfied were you with the practice's online service?
12.Practice staff (reception, clinical) are polite and helpful when I contact the practice.
13.Have you been offered an Enhanced Access appointment?

These appointments are available on weekends and weekdays before 8:00 am and/or after 18:30pm, sometimes at a different local practice.
14.If yes, how satisfied were you with the care you received for the Enhanced Access appointment?
15.Have you been offered an appointment with a specialised healthcare professional?

These appointments are provided by pharmacists, first contact physiotherapists, social prescribers, mental health practitioners, paramedics, advanced nurse practitioners, physician assistants and health & wellbeing coaches, sometimes at a different local practice.
16.If yes, how satisfied were you with the care you received from the specialised healthcare professional?
17.What could your practice do to improve your experience of care and access to services?