YWCA JUMP Scarborough - 3-Day: RSCC Miniseries - September 2025

Remote Sales and Customer Care Mini-Series (September 16 - 18, 2025)

This form is private and confidential and will only be used by YWCA/CCS staff and our funder, Immigration, Refugees and Citizenship Canada (IRCC). For more information, please read the IRCC "Gathering Information" Document >>here<<.

Event: 3-Day: Remote Sales and Customer Care Miniseries
Dates: Tuesday, September 16 - Thursday, September 18, 2025
Time: 10a.m. - 12p.m. and 1 - 3p.m.
Location: Live via Zoom

Description: During this three-day workshop series, participants will learn the skills needed to work remotely in the customer service/sales industry. Please see program schedule below.

Day 1: Remote Sales Techniques (Part 1 & 2)
Tuesday, September 16, 2025, from 10a.m. - 12p.m. & 1 - 3p.m.

Day 2 (morning): CRM Technology
Wednesday, September 17, 2025, from 10a.m. - 12p.m.

Day 2 (afternoon): Microsoft Excel
Wednesday, September 17, 2025, from 1 - 3p.m.

Day 3 (morning): Microsoft Outlook
Thursday, September 18, 2025, from 10a.m. - 12p.m

Day 3 (afternoon): Graduation Ceremony
Thursday, September 18, 2025, from 1 - 3p.m.

Participants must attend all days in order to obtain a Certificate of Participation.

Please note that this event is in partnership with YWCA JUMP Scarborough and Catholic Crosscultural Services (CCS). By registering for the event, participants agree for their information to be shared between YWCA JUMP Scarborough and Catholic Crosscultural Services (CCS).

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* 1. Please provide your contact details below:

Full Name:

Postal Code:

Email:

Phone #:

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* 2. Gender:

Female

Male

Gender-diverse

Non-binary

Other

Prefer not to say

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* 3. Date of Birth

Date / Time

Date

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* 4. What is your current status in Canada?

Permanent Resident

Convention Refugee/Protected Person

Live-in Caregiver

Refugee Claimant

Canadian Citizen

Other:

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* 5. Which organization referred you to this training?

YWCA JUMP Scarborough

Catholic Crosscultural Services (CCS)

Other (please specify)

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* 6. Privacy Statement:

The staff at YWCA JUMP program and Catholic Crosscultural Services (CCS) respect your privacy and the information that you share with us. We will use your personal information for registration purposes as well as to provide appropriate and effective services for you. All written information will only be seen by YWCA JUMP and CCS staff and our funder, Immigration, Refugees and Citizenship Canada (IRCC).

We will not share any of your personal information beyond the YWCA JUMP and CCS staff and our funder unless you agree and sign “Consent to Release Information”, or in some special situations.

You can ask to see your file and/or have a copy at any time.

I have read and understand the Privacy Statement written above, regarding how my personal information will be recorded and used by the YWCA JUMP and CCS staff and Immigration, Refugees and Citizenship Canada.

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* 7. Do you consent to receiving informational emails from YWCA Toronto?

Yes

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* 8. Immigration Document Number/UCI # required to complete your registration (This includes your 8-10 digit numeric Client ID number on your Permanent Resident Card; or on your Record of Landing)

I will provide my UCI # over the phone to YWCA JUMP Scarborough

I provide consent for my UCI # to be shared between YWCA JUMP Scarborough and CCS

Not applicable for Citizens

Thank you for completing the registration form!

If you have any questions, please feel free to contact:

YWCA JUMP Scarborough at jumpscarborough@ywcatoronto.org / 416-266-0303
OR
Rend Sahib at rsahib@ccscan.ca/ 416-757-7010 ext. 3205