1. Shopping at Goodwill

Thank you for shopping at Goodwill Industries of Arkansas, where our mission is changing lives through education, training and employment. Your feedback is important to us and helps Goodwill better serve you and your community.

* 2. For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill.

  Very Satisfied Satisfied Unsure or Undecided Unsatisfied Very Unsatisfied
Appearance and Cleanliness
Convenience of Store’s Location
How did you feel about the service you received?

* 3. For the following questions, please answer Yes or No based on your most recent visit.

  Yes No
I was greeted when I entered the store.
The staff present were in uniform.
The store associates were knowledgeable/helpful.
The store associates were friendly.
I was thanked by a staff member when I left the store.

* 4. Have you visited a Goodwill Career Services Center to take advantage of our career readiness, education or job placement services?

* 5. How did you feel about the merchandise in the store?

  Very Satisfied Satisfied Unsure or Undecided Unsatisfied Very Unsatisfied
Quality of Merchandise
Variety of Merchandise
Display of Merchandise
Visibility of Price Signs

* 6. Please tell us about your overall shopping experience.

  1 2 3 4 5 6 7 8 9 10
Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 

* 7. How likely are you to refer others to shop at Goodwill?

  1 2 3 4 5 6 7 8 9 10
Please rate on a scale of 1 to 10, with 10 being the most likely to refer others.

* 8. How often do you shop at Goodwill?

* 9. How far do you travel to shop at Goodwill?

* 10. If you were unable to find what you wanted at Goodwill, what other stores might you try?

* 11. How often do you donate goods to Goodwill?

* 12. Please tell us how you found out about this Goodwill Store.

* 13. Please add your contact information below to be entered in our monthly $25 Goodwill Gift Certificate drawing.

*Only completed surveys with contact information provided are eligible to be entered for gift certificate drawing. Drawing held at end of month for surveys completed during the current month. One $25 Goodwill gift certificate given away each month.

Thank you for taking the time to complete this survey.

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