Goodwill Industries of Arkansas Shopper Survey 1. Shopping at Goodwill Thank you for shopping at Goodwill Industries of Arkansas, where our mission is changing lives through education, training and employment. Your feedback is important to us and helps Goodwill better serve you and your community. Question Title * 1. Which Goodwill Store did you visit? Please Select from the Following Menu Goodwill Stores Batesville Store Bella Vista Store Benton Store Bentonville Store Blytheville Store Bryant Store Cabot Store Conway Store - Sanders Road Conway Store - Oak Street El Dorado Store Fayetteville Store - Appleby Road Fayetteville Store - MLK Blvd Fort Smith Store - Towson Ave Fort Smith Store - S. 74th Street Harrison Store Hot Springs Store - Garrison Street Hot Springs Store - E. Grand Jacksonville Store Jonesboro Store Little Rock "Riverdale" - 2516 Cantrell Little Rock Outlet Store - Scott Hamilton Little Rock Computer Store - Scott Hamilton Little Rock "The Ranch" Store - Cantrell Little Rock Store - Markham Park Mountain Home Store Newport Store North Little Rock Store Paragould Store Pine Bluff Store Rogers Store Rogers Outlet Store Russelville Store Siloam Springs Store Searcy Store Springdale Store Texarkana Store Goodwill Stores Please Select from the Following Menu menu Question Title * 2. For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill. Very Satisfied Satisfied Unsure or Undecided Unsatisfied Very Unsatisfied Appearance and Cleanliness Appearance and Cleanliness Very Satisfied Appearance and Cleanliness Satisfied Appearance and Cleanliness Unsure or Undecided Appearance and Cleanliness Unsatisfied Appearance and Cleanliness Very Unsatisfied Convenience of Store’s Location Convenience of Store’s Location Very Satisfied Convenience of Store’s Location Satisfied Convenience of Store’s Location Unsure or Undecided Convenience of Store’s Location Unsatisfied Convenience of Store’s Location Very Unsatisfied How did you feel about the service you received? How did you feel about the service you received? Very Satisfied How did you feel about the service you received? Satisfied How did you feel about the service you received? Unsure or Undecided How did you feel about the service you received? Unsatisfied How did you feel about the service you received? Very Unsatisfied Comments Question Title * 3. For the following questions, please answer Yes or No based on your most recent visit. Yes No I was greeted when I entered the store. I was greeted when I entered the store. Yes I was greeted when I entered the store. No The staff present were in uniform. The staff present were in uniform. Yes The staff present were in uniform. No The store associates were knowledgeable/helpful. The store associates were knowledgeable/helpful. Yes The store associates were knowledgeable/helpful. No The store associates were friendly. The store associates were friendly. Yes The store associates were friendly. No I was thanked by a staff member when I left the store. I was thanked by a staff member when I left the store. Yes I was thanked by a staff member when I left the store. No Comments Question Title * 4. How did you feel about the merchandise in the store? Very Satisfied Satisfied Unsure or Undecided Unsatisfied Very Unsatisfied Quality of Merchandise Quality of Merchandise Very Satisfied Quality of Merchandise Satisfied Quality of Merchandise Unsure or Undecided Quality of Merchandise Unsatisfied Quality of Merchandise Very Unsatisfied Variety of Merchandise Variety of Merchandise Very Satisfied Variety of Merchandise Satisfied Variety of Merchandise Unsure or Undecided Variety of Merchandise Unsatisfied Variety of Merchandise Very Unsatisfied Display of Merchandise Display of Merchandise Very Satisfied Display of Merchandise Satisfied Display of Merchandise Unsure or Undecided Display of Merchandise Unsatisfied Display of Merchandise Very Unsatisfied Visibility of Price Signs Visibility of Price Signs Very Satisfied Visibility of Price Signs Satisfied Visibility of Price Signs Unsure or Undecided Visibility of Price Signs Unsatisfied Visibility of Price Signs Very Unsatisfied Comments Question Title * 5. Please tell us about your overall shopping experience. 1 2 3 4 5 6 7 8 9 10 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 1 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 2 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 3 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 4 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 5 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 6 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 7 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 8 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 9 Please rate on a scale of 1 to 10, with 10 being the most favorable experience. 10 Comments Question Title * 6. How likely are you to refer others to shop at Goodwill? 1 2 3 4 5 6 7 8 9 10 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 1 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 2 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 3 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 4 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 5 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 6 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 7 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 8 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 9 Please rate on a scale of 1 to 10, with 10 being the most likely to refer others. 10 Comments Question Title * 7. How often do you shop at Goodwill? Once a month or more 3-5 times a year Twice a year Once a year Once every 2-3 years or less This is my first time shopping at Goodwill Question Title * 8. How far do you travel to shop at Goodwill? Less than 10 minutes Between 10 and 20 minutes Between 20 and 30 minutes More than 30 minutes Question Title * 9. If you were unable to find what you wanted at Goodwill, what other stores might you try? Question Title * 10. How often do you donate goods to Goodwill? Once a month or more 3-5 times a year Once a year Twice a year Once every 2-3 years or less This is my first time donating to Goodwill I have never donated to Goodwill Question Title * 11. Please tell us how you found out about this Goodwill Store. Television Website Direct Mail Radio Newspaper Word of Mouth Driving By Other (please specify) Question Title * 12. Please add your contact information below to be entered in our monthly $25 Goodwill Gift Certificate drawing. Name: Address: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP/Postal Code: Email Address: *Only completed surveys with contact information provided are eligible to be entered for gift certificate drawing. Drawing held at end of month for surveys completed during the current month. One $25 Goodwill gift certificate given away each month.Thank you for taking the time to complete this survey. Done
