* 1. How long did you have to wait before a staff member at Great North Property Management responded to your question or concern?

* 2. How well did the staff member at Great North Property Management listen to and address your question or concern?

* 3. How eager to help you was the staff member at Great North Property Management?

* 4. How knowledgeable was the staff member at Great North Property Management?

* 5. Did the Great North Property Management staff member resolve your question or concern to your satisfaction?

* 6. Was your experience with the Great North Property Management staff member better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 7. What improvements do you believe Great North Property Management could offer to you to enhance the level of service they are providing?

* 8. Would you recommend Great North Property Management to a friend or family member who is looking for property management services at their community?

* 9. Would you like someone from Great North Property Management's senior management team to contact you regarding a concern?

* 10. What is the nature of your concern? Be as specific as possible.

* 11. Please submit your contact information below.

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