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MVTA 2024 Customer Survey

Privacy Statement and Introduction

Minnesota Valley Transit Authority (MVTA) values customer opinions and strives to continually improve service and quality for our riders. Please take a few minutes to complete this survey, which is designed to take less than 10 minutes. Survey participation is anonymous and information won't be provided to any third-party organizations. Customers who submit a completed survey will be entered into a drawing for a $25 Go-To Card (10 cards will be given away). Drawing entries will be handled separately and won't be tied to survey responses. To be entered in the drawing, please include your name and contact information at the end of the survey.
1.How long have you used MVTA (including regular routes, MVTA Connect, and special event service)? (Select one)
2.Why do you use public transportation? (Select all that apply)
3.What is the primary purpose of your trips? (Select one)
4.How often do you typically ride MVTA? (select one)
5.What are the reasons you don't ride MVTA? (Select all that apply)
6.Where is your typical destination? (Select all that apply)
7.What is the average length of your typical one-way trip? (Select one)
8.How many transfers do you have to make on your typical one-way trip? (Select one)
9.When do you usually ride MVTA? (Select one)
10.Overall, how satisfied are you with MVTA? (Select one)
11.How do you prefer to pay your fare? (Select one)
12.Which MVTA travel amenities do you use and how would you rate them on a scale of 1 to 7, with 7 meaning excellent and 1 meaning poor?
1
2
3
4
5
6
7
N/A
Park and rides
Bike racks
Bus shelters
Bike lockers
Restrooms
Transit stations
Schedule racks
Heated shelters
Wi-fi
RideMVTA App
MVTA Website
Social Media
13.How would you rate the following regarding MVTA on a scale from 1 to 7, with 7 meaning excellent and 1 meaning poor?
1
2
3
4
5
6
7
Unknown
Drivers
Cleanliness of the buses
Comfort of the buses
Routes offered
Safety
Trip frequency
Real-time trip information
Accessibility of facilities
Accessibility on buses
Special Event Service (State Fair, Renaissance Festival, Sports, etc.)
Community Involvement/Impact
Clarity of Information
14.How do you receive information about MVTA services? (Select all that apply)
15.What would encourage you to consider riding MVTA more frequently? (Select all that apply)