MVTA 2024 Customer Survey

Privacy Statement and Introduction

Minnesota Valley Transit Authority (MVTA) values customer opinions and strives to continually improve service and quality for our riders. Please take a few minutes to complete this survey, which is designed to take less than 10 minutes. Survey participation is anonymous and information won't be provided to any third-party organizations. Customers who submit a completed survey will be entered into a drawing for a $25 Go-To Card (10 cards will be given away). Drawing entries will be handled separately and won't be tied to survey responses. To be entered in the drawing, please include your name and contact information at the end of the survey.

Question Title

* 1. How long have you used MVTA (including regular routes, MVTA Connect, and special event service)? (Select one)

Fewer than 6 months

6-12 months

1-2 years

3-5 years

6-10 years

More than 10 years

Question Title

* 2. Why do you use public transportation? (Select all that apply)

Avoid parking downtown

Affordability

My job or school provides discounted rides (Metropass / Universal Transit Pass)

More convenient than driving

Don't have a vehicle/Don't drive

Leisure/Entertainment

Sustainability/Environmental reasons

Safer mode of transportation

Question Title

* 3. What is the primary purpose of your trips? (Select one)

Work

Shopping/Dining

Social/Leisure/Recreation

School

Medical

Other (please specify)

Question Title

* 4. How often do you typically ride MVTA? (select one)

Every day

3-6 times per week

1-2 times per week

A few times a month

A few times per year

I don't ride MVTA

Question Title

* 5. What are the reasons you don't ride MVTA? (Select all that apply)

I have a vehicle or other mode of transportation

Language barrier

Too confusing to use

Not available to me or in my area

I use a different transit agency

Safety concerns

Other (please specify)

Question Title

* 6. Where is your typical destination? (Select all that apply)

Apple Valley

Bloomington

Burnsville

Downtown Minneapolis

Downtown St. Paul

Eagan

Lakeville

MSP Airport

Prior Lake

Rosemount

Savage

Shakopee

University of Minnesota

Other (please specify)

Question Title

* 7. What is the average length of your typical one-way trip? (Select one)

Under 15 minutes

15 to 30 minutes

30 to 45 minutes

45 to 60 minutes

More than 60 minutes

Question Title

* 8. How many transfers do you have to make on your typical one-way trip? (Select one)

More than 4

Question Title

* 9. When do you usually ride MVTA? (Select one)

Weekday rush hour (6 AM - 9 AM; 3 PM - 6:30 PM)

Weekday, non-rush hour

Weekends

Question Title

* 10. Overall, how satisfied are you with MVTA? (Select one)

Very satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very dissatisfied

Question Title

* 11. How do you prefer to pay your fare? (Select one)

Cash

Credit/Debit Card

Go-To Card

Metropass

U-Card/College Pass

Mobile App

Question Title

* 12. Which MVTA travel amenities do you use and how would you rate them on a scale of 1 to 7, with 7 meaning excellent and 1 meaning poor?

	1	2	3	4	5	6	7	N/A
Park and rides	Park and rides 1	Park and rides 2	Park and rides 3	Park and rides 4	Park and rides 5	Park and rides 6	Park and rides 7	Park and rides N/A
Bike racks	Bike racks 1	Bike racks 2	Bike racks 3	Bike racks 4	Bike racks 5	Bike racks 6	Bike racks 7	Bike racks N/A
Bus shelters	Bus shelters 1	Bus shelters 2	Bus shelters 3	Bus shelters 4	Bus shelters 5	Bus shelters 6	Bus shelters 7	Bus shelters N/A
Bike lockers	Bike lockers 1	Bike lockers 2	Bike lockers 3	Bike lockers 4	Bike lockers 5	Bike lockers 6	Bike lockers 7	Bike lockers N/A
Restrooms	Restrooms 1	Restrooms 2	Restrooms 3	Restrooms 4	Restrooms 5	Restrooms 6	Restrooms 7	Restrooms N/A
Transit stations	Transit stations 1	Transit stations 2	Transit stations 3	Transit stations 4	Transit stations 5	Transit stations 6	Transit stations 7	Transit stations N/A
Schedule racks	Schedule racks 1	Schedule racks 2	Schedule racks 3	Schedule racks 4	Schedule racks 5	Schedule racks 6	Schedule racks 7	Schedule racks N/A
Heated shelters	Heated shelters 1	Heated shelters 2	Heated shelters 3	Heated shelters 4	Heated shelters 5	Heated shelters 6	Heated shelters 7	Heated shelters N/A
Wi-fi	Wi-fi 1	Wi-fi 2	Wi-fi 3	Wi-fi 4	Wi-fi 5	Wi-fi 6	Wi-fi 7	Wi-fi N/A
RideMVTA App	RideMVTA App 1	RideMVTA App 2	RideMVTA App 3	RideMVTA App 4	RideMVTA App 5	RideMVTA App 6	RideMVTA App 7	RideMVTA App N/A
MVTA Website	MVTA Website 1	MVTA Website 2	MVTA Website 3	MVTA Website 4	MVTA Website 5	MVTA Website 6	MVTA Website 7	MVTA Website N/A
Social Media	Social Media 1	Social Media 2	Social Media 3	Social Media 4	Social Media 5	Social Media 6	Social Media 7	Social Media N/A

Question Title

* 13. How would you rate the following regarding MVTA on a scale from 1 to 7, with 7 meaning excellent and 1 meaning poor?

	1	2	3	4	5	6	7	Unknown
Drivers	Drivers 1	Drivers 2	Drivers 3	Drivers 4	Drivers 5	Drivers 6	Drivers 7	Drivers Unknown
Cleanliness of the buses	Cleanliness of the buses 1	Cleanliness of the buses 2	Cleanliness of the buses 3	Cleanliness of the buses 4	Cleanliness of the buses 5	Cleanliness of the buses 6	Cleanliness of the buses 7	Cleanliness of the buses Unknown
Comfort of the buses	Comfort of the buses 1	Comfort of the buses 2	Comfort of the buses 3	Comfort of the buses 4	Comfort of the buses 5	Comfort of the buses 6	Comfort of the buses 7	Comfort of the buses Unknown
Routes offered	Routes offered 1	Routes offered 2	Routes offered 3	Routes offered 4	Routes offered 5	Routes offered 6	Routes offered 7	Routes offered Unknown
Safety	Safety 1	Safety 2	Safety 3	Safety 4	Safety 5	Safety 6	Safety 7	Safety Unknown
Trip frequency	Trip frequency 1	Trip frequency 2	Trip frequency 3	Trip frequency 4	Trip frequency 5	Trip frequency 6	Trip frequency 7	Trip frequency Unknown
Real-time trip information	Real-time trip information 1	Real-time trip information 2	Real-time trip information 3	Real-time trip information 4	Real-time trip information 5	Real-time trip information 6	Real-time trip information 7	Real-time trip information Unknown
Accessibility of facilities	Accessibility of facilities 1	Accessibility of facilities 2	Accessibility of facilities 3	Accessibility of facilities 4	Accessibility of facilities 5	Accessibility of facilities 6	Accessibility of facilities 7	Accessibility of facilities Unknown
Accessibility on buses	Accessibility on buses 1	Accessibility on buses 2	Accessibility on buses 3	Accessibility on buses 4	Accessibility on buses 5	Accessibility on buses 6	Accessibility on buses 7	Accessibility on buses Unknown
Special Event Service (State Fair, Renaissance Festival, Sports, etc.)	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 1	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 2	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 3	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 4	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 5	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 6	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) 7	Special Event Service (State Fair, Renaissance Festival, Sports, etc.) Unknown
Community Involvement/Impact	Community Involvement/Impact 1	Community Involvement/Impact 2	Community Involvement/Impact 3	Community Involvement/Impact 4	Community Involvement/Impact 5	Community Involvement/Impact 6	Community Involvement/Impact 7	Community Involvement/Impact Unknown
Clarity of Information	Clarity of Information 1	Clarity of Information 2	Clarity of Information 3	Clarity of Information 4	Clarity of Information 5	Clarity of Information 6	Clarity of Information 7	Clarity of Information Unknown

Question Title

* 14. How do you receive information about MVTA services? (Select all that apply)

Mvta.com website

Phone call to MVTA

Schedules/Pamphlets at stations and stops

MVTA/Metro Transit online trip planners

Real-time digital signs

Ride MVTA mobile app

Other transit app (Google Maps, Transit App, etc.)

Onboard announcements

Text message

Social media

Question Title

* 15. What would encourage you to consider riding MVTA more frequently? (Select all that apply)

More service options

Earlier trip times

Later trip times

Frequency of trips

Better connections

Better access to MVTA Connect

More recreational/Event destinations

Lower bus fares

Improved safety at stations and on buses

Better accessibility features at stations and on buses

More environmentally friendly vehicles

Nothing would lead me to ride MVTA more

Other (please specify)