Exit this survey Unisa library service evaluation 2019 1. Default Section Question Title * 1. Which Unisa Library did you visit today? Cape Town Branch, Parow Durban Branch Library Florida Branch Library Johannesburg Learning Centre Muckleneuk Branch Library (Main Library), Pretoria Nelspruit Polokwane Branch Library Rustenburg Branch Library SBL (School of Business Leadership) Branch Library, Midrand Science Library on Main Campus, Pretoria Sunnyside Branch Library, Pretoria Pietermaritzburg Akaki Campus, Ethiopia Question Title * 2. Please indicate your status as library client. Unisa staff member: Academic Unisa staff member: Administrative or Professional Student: Undergraduate certificate or diploma course Student: Undergraduate degree, eg BA, BSc, BCom, etc. Student: Postgraduate certificate or diploma Student: Honours degree Student: Masters degree Student: Doctoral degree Student: Non-degree purposes Other (please specify) Question Title * 3. What is your purpose for using the Library? Study Borrow material Renew material Request material Perform databases searches Request literature searches Acess MyUnisa Access the internet Other (please specify) Question Title * 4. Please rate the extent to which you agree/disagree with each of the following statements about the Unisa Library services. Strongly disagree Disagree Undecided don’t know Agree Strongly agree The time it took before library staff could assist me was acceptable. The time it took before library staff could assist me was acceptable. Strongly disagree The time it took before library staff could assist me was acceptable. Disagree The time it took before library staff could assist me was acceptable. Undecided The time it took before library staff could assist me was acceptable. don’t know The time it took before library staff could assist me was acceptable. Agree The time it took before library staff could assist me was acceptable. Strongly agree Library staff had a friendly/welcoming/approachable attitude Library staff had a friendly/welcoming/approachable attitude Strongly disagree Library staff had a friendly/welcoming/approachable attitude Disagree Library staff had a friendly/welcoming/approachable attitude Undecided Library staff had a friendly/welcoming/approachable attitude don’t know Library staff had a friendly/welcoming/approachable attitude Agree Library staff had a friendly/welcoming/approachable attitude Strongly agree The library staff had the knowledge to assist me The library staff had the knowledge to assist me Strongly disagree The library staff had the knowledge to assist me Disagree The library staff had the knowledge to assist me Undecided The library staff had the knowledge to assist me don’t know The library staff had the knowledge to assist me Agree The library staff had the knowledge to assist me Strongly agree The overall service in the library is satisfactory The overall service in the library is satisfactory Strongly disagree The overall service in the library is satisfactory Disagree The overall service in the library is satisfactory Undecided The overall service in the library is satisfactory don’t know The overall service in the library is satisfactory Agree The overall service in the library is satisfactory Strongly agree Question Title * 5. Is there anything that you will like to comment on regarding the service that you received Done