Citrus Heights Community Center

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* 1. As a renter, how were you identified on the contract?

Citrus Heights Resident

Non-Resident of Citrus Heights

Non-Profit (in or outside of Citrus Heights)

Citrus Heights Business

Non-Citrus Heights Business

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* 2. Did you have an appointment to make a reservation?

Yes

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* 3. Did you make your reservation via email or in person?

In person

Combination of both

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* 4. Was the reservation process a pleasant experience?

Yes

If no, why?

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* 5. How many events have you previously reserved at the Community Center?

2-4

5-7

8-10

10+

N/A

Name of Organization (Optional)

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* 6. Which rooms did you rent for your event(s)?

Community Hall

Flex Rooms (South, East, North)

Combination of Community Hall and Flex Rooms

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* 7. The rental rates for the Citrus Heights Community Center are appropriate.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 8. How did you hear about the Citrus Heights Community Center?

City website

Internet search

Attended a previous event

Friend/Family Member/Colleague

Other

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* 9. Please rate the cleanliness of

	N/A	Poor	Fair	Good	Excellent
Rental room(s)	Rental room(s) N/A	Rental room(s) Poor	Rental room(s) Fair	Rental room(s) Good	Rental room(s) Excellent
Restrooms	Restrooms N/A	Restrooms Poor	Restrooms Fair	Restrooms Good	Restrooms Excellent
Kitchen	Kitchen N/A	Kitchen Poor	Kitchen Fair	Kitchen Good	Kitchen Excellent
Patios	Patios N/A	Patios Poor	Patios Fair	Patios Good	Patios Excellent
Exterior	Exterior N/A	Exterior Poor	Exterior Fair	Exterior Good	Exterior Excellent

Other (please specify)

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* 10. Please rate the appearance of

	N/A	Poor	Fair	Good	Excellent
Paint	Paint N/A	Paint Poor	Paint Fair	Paint Good	Paint Excellent
Fixtures (lighting, hardware)	Fixtures (lighting, hardware) N/A	Fixtures (lighting, hardware) Poor	Fixtures (lighting, hardware) Fair	Fixtures (lighting, hardware) Good	Fixtures (lighting, hardware) Excellent
Flooring (Carpet, cement floor, cork floor)	Flooring (Carpet, cement floor, cork floor) N/A	Flooring (Carpet, cement floor, cork floor) Poor	Flooring (Carpet, cement floor, cork floor) Fair	Flooring (Carpet, cement floor, cork floor) Good	Flooring (Carpet, cement floor, cork floor) Excellent
Indoor fountain	Indoor fountain N/A	Indoor fountain Poor	Indoor fountain Fair	Indoor fountain Good	Indoor fountain Excellent
Furniture	Furniture N/A	Furniture Poor	Furniture Fair	Furniture Good	Furniture Excellent
Landscaping	Landscaping N/A	Landscaping Poor	Landscaping Fair	Landscaping Good	Landscaping Excellent

Other (please specify)

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* 11. Did you rent the kitchen?

Yes

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* 12. If yes, please respond to the following:

	Yes	No	N/A
Cleanliness of kitchen upon arrival	Cleanliness of kitchen upon arrival Yes	Cleanliness of kitchen upon arrival No	Cleanliness of kitchen upon arrival N/A
Equipment functioning properly	Equipment functioning properly Yes	Equipment functioning properly No	Equipment functioning properly N/A
Ease of access to kitchen	Ease of access to kitchen Yes	Ease of access to kitchen No	Ease of access to kitchen N/A
Cleaning instructions clearly visible	Cleaning instructions clearly visible Yes	Cleaning instructions clearly visible No	Cleaning instructions clearly visible N/A

Other (please specify)

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* 13. Did you utilize the center's audiovisual (AV) system during your rental time?

Yes

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* 14. If yes, please respond to the following:

	Yes	No	N/A
Did you bring your own adaptor to connect the PC to the centers' audiovisual system?	Did you bring your own adaptor to connect the PC to the centers' audiovisual system? Yes	Did you bring your own adaptor to connect the PC to the centers' audiovisual system? No	Did you bring your own adaptor to connect the PC to the centers' audiovisual system? N/A
Was staff available to assist with your connection to the centers' audiovisual system?	Was staff available to assist with your connection to the centers' audiovisual system? Yes	Was staff available to assist with your connection to the centers' audiovisual system? No	Was staff available to assist with your connection to the centers' audiovisual system? N/A
Were all of the audio visual components functioning properly? If not, please explain below.	Were all of the audio visual components functioning properly? If not, please explain below. Yes	Were all of the audio visual components functioning properly? If not, please explain below. No	Were all of the audio visual components functioning properly? If not, please explain below. N/A

Explain

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* 15. Did you utilize the projector(s) and/or screen(s)? If yes, which room(s)?

Community Hall

Flex Rooms

Combination of Hall and Flex Rooms

N/A

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* 16. Projector

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Additional Comments

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* 17. Screen Visibility

Extremely clear

Very clear

Somewhat clear

Not so clear

Not at all clear

Additional Comments

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* 18. Screen Size

Too big

Too small

Just right

Additional Comments

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* 19. Are there other audio visual components you would find useful?

Live streaming

Webinars

Video Conference Calls

Is there any audiovisual components the center does not have, that you would find useful? If so, what?

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* 20. Did a staff member greet you upon arrival of your rental time?

Yes

Comment

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* 21. Was event staff available during your rental time?

Yes

Comment

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* 22. Was event staff easy to locate during your event?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

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* 23. Did event staff check you out at the end of your event?

Yes

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* 24. When you’re scouting rental facilities in this area, what are the top two things you generally consider? (Check two boxes.)

Price

Location

Package Incentives

Technology

Aesthetics

Other (specify)

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* 25. How likely are you to recommend Citrus Heights Community Center to others?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 26. If guests/attendees were from out of the area and required lodging what
option(s) did they utilize?

Hotel

Friends/Family

Vacation Rental

Other

Citrus Heights Community Center

Question Title

* 1. As a renter, how were you identified on the contract?

Question Title

* 2. Did you have an appointment to make a reservation?

Question Title

* 3. Did you make your reservation via email or in person?

Question Title

* 4. Was the reservation process a pleasant experience?

Question Title

* 5. How many events have you previously reserved at the Community Center?

Question Title

* 6. Which rooms did you rent for your event(s)?

Question Title

* 7. The rental rates for the Citrus Heights Community Center are appropriate.

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* 8. How did you hear about the Citrus Heights Community Center?

Question Title

* 9. Please rate the cleanliness of

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* 10. Please rate the appearance of

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* 11. Did you rent the kitchen?

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* 12. If yes, please respond to the following:

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* 13. Did you utilize the center's audiovisual (AV) system during your rental time?

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* 14. If yes, please respond to the following:

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* 15. Did you utilize the projector(s) and/or screen(s)? If yes, which room(s)?

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* 16. Projector

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* 17. Screen Visibility

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* 18. Screen Size

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* 19. Are there other audio visual components you would find useful?

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* 20. Did a staff member greet you upon arrival of your rental time?

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* 21. Was event staff available during your rental time?

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* 22. Was event staff easy to locate during your event?

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* 23. Did event staff check you out at the end of your event?

Question Title

* 24. When you’re scouting rental facilities in this area, what are the top two things you generally consider? (Check two boxes.)

Question Title

* 25. How likely are you to recommend Citrus Heights Community Center to others?

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* 26. If guests/attendees were from out of the area and required lodging what option(s) did they utilize?

* 26. If guests/attendees were from out of the area and required lodging what
option(s) did they utilize?