Student Transportation - how are we doing?

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* 1. Have you contacted Student Transportation Services in the past 6 months?

YES, by phone

YES, by email

YES, multiple ways

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* 2. How long did you wait for a response to your inquiry?

I was taken care of immediately

Same day

Next business day

Other (please specify)

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* 3. How often do you visit the schoolbusinfo website?

1-2 times a week

1-2 times a month

A few times a year

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* 4. What is the main reason you would visit schoolbusinfo.com? Choose all that apply.

Submit an application (courtesy, bus pass, shared custody etc.)

View busing information (My SchoolBusInfo)

Check for delays/cancellations

General information

Other (please specify)

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* 5. How do you normally hear about school bus cancellations and/or delays? Choose all that apply.

MySBI mobile APP

Radio / Media

Schoolbusinfo website

Schoolbusinfo e-mail subscription (weather cancellations)

Other (please specify)

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* 6. Have you heard about the new MySBI mobile app for school bus cancellations and delays?

YES, I downloaded it

YES, but I have not downloaded it

NO, first I have heard about it

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* 7. What company is your school bus operator? If more than one, please select both.

Badder

Blenheim Bus Lines

First Student - Chatham

First Student - Sarnia

Hull Bus Lines

Langs

Wights

Pearson

Johnston

I don't know

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* 8. Is your school bus driver always the same person?

YES, always

YES, most of the time

Driver changes often

Driver is regularly a different person

If your answer is c) or d) please indicate your bus symbol(s).

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* 9. Is your school bus driver(s) courteous?

YES, always

YES, most of the time

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* 10. Is your school bus driver(s) knowledgeable?

YES, they can always answer my questions

YES, for the most part

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* 1. Have you contacted Student Transportation Services in the past 6 months?

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* 2. How long did you wait for a response to your inquiry?

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* 3. How often do you visit the schoolbusinfo website?

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* 4. What is the main reason you would visit schoolbusinfo.com? Choose all that apply.

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* 5. How do you normally hear about school bus cancellations and/or delays? Choose all that apply.

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* 6. Have you heard about the new MySBI mobile app for school bus cancellations and delays?

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* 7. What company is your school bus operator? If more than one, please select both.

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* 8. Is your school bus driver always the same person?

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* 9. Is your school bus driver(s) courteous?

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* 10. Is your school bus driver(s) knowledgeable?

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* 11. Do you have any additional comments/suggestions/feedback? Please provide it here.