Customer engagement and online operations associate |
esgaming shop - 405, Old Mutual Building, Kimathi Street.
ABOUT US
We are a leading retail PC building shop dedicated to delivering high-quality custom PCs and exceptional customer experience. Our primary sales channels are our website and social media platforms. We are looking for a dynamic individual to help us grow and manage our online presence.
We are a leading retail PC building shop dedicated to delivering high-quality custom PCs and exceptional customer experience. Our primary sales channels are our website and social media platforms. We are looking for a dynamic individual to help us grow and manage our online presence.
KEY RESPONSIBILITIES
- Website Management
- Online Community Support
- Content Creation Management
- On-Shop Assistance
QUALIFICATIONS
Technical Skills
- Proficient in website management platforms (e.g., Shopify, Woo Commerce, or similar).
- Familiarity with social media platforms and tools (E.G., Facebook Business Manager, Instagram, Twitter, etc.).
- Basic understanding of PC hardware and components.
Communication Skills
- Excellent written and verbal communication skills.
- Ability to explain technical concepts in a simple, customer-friendly manner.
Customer Service
- Strong interpersonal skills with a customer-first mindset.
- Experience in handling customer inquiries and resolving issues.
Organizational Skills
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
Bonus Qualifications:
- Experience in content creation or digital marketing.
- Knowledge of SEO and online advertising strategies.