Customer engagement and online operations associate

esgaming shop - 405, Old Mutual Building, Kimathi Street.

ABOUT US
We are a leading retail PC building shop dedicated to delivering high-quality custom PCs and exceptional customer experience. Our primary sales channels are our website and social media platforms. We are looking for a dynamic individual to help us grow and manage our online presence.

KEY RESPONSIBILITIES

Website Management
Online Community Support
Content Creation Management
On-Shop Assistance

QUALIFICATIONS

Technical Skills

Proficient in website management platforms (e.g., Shopify, Woo Commerce, or similar).
Familiarity with social media platforms and tools (E.G., Facebook Business Manager, Instagram, Twitter, etc.).
Basic understanding of PC hardware and components.

Communication Skills

Excellent written and verbal communication skills.
Ability to explain technical concepts in a simple, customer-friendly manner.

Customer Service

Strong interpersonal skills with a customer-first mindset.
Experience in handling customer inquiries and resolving issues.

Organizational Skills

Ability to multitask and manage time effectively in a fast-paced environment.
Attention to detail and a proactive approach to problem-solving.

Bonus Qualifications:

Experience in content creation or digital marketing.
Knowledge of SEO and online advertising strategies.

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1. Full Name

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2. Phone No.

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3. Email Address

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4. National ID No.

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5. Sex

Male

Female

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6. Date of Birth

Date / Time

Date

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7. Current Employer

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8. Previous relevant experience I (If Applicable)

Name of Employer

Position

Responsibilities

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9. Previous relevant experience II (If Applicable)

Name of Employer

Position

Responsibilities

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10. Previous relevant experience III (If Applicable)

Name of Employer

Position

Responsibilities

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11. Tertiary School Education

Name of the Institution

Qualification Obtained

Year Obtained

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12. Secondary School Education

Name of the Institution

Qualification Obtained

Year Obtained

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13. Other Merits that make you eligible e.g. Language skills, ICT Skills, Communication skills, Resource Mobilization skills, Leadership/Management skills etc. Describe how and when you have applied the skill

Merit 1

Merit 2

Merit 3

Merit 4

Customer engagement and online operations associate

esgaming shop - 405, Old Mutual Building, Kimathi Street.

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1. Full Name

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2. Phone No.

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3. Email Address

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4. National ID No.

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5. Sex

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6. Date of Birth

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7. Current Employer

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8. Previous relevant experience I (If Applicable)

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9. Previous relevant experience II (If Applicable)

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10. Previous relevant experience III (If Applicable)

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11. Tertiary School Education

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12. Secondary School Education

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13. Other Merits that make you eligible e.g. Language skills, ICT Skills, Communication skills, Resource Mobilization skills, Leadership/Management skills etc. Describe how and when you have applied the skill

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14. Expected Gross Salary

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15. Given the requirements, please tell us why you think you are fit for the position

Customer engagement and online operations associate

esgaming shop - 405, Old Mutual Building, Kimathi Street.

Question Title

* 1. Full Name

Question Title

* 2. Phone No.

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* 3. Email Address

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* 4. National ID No.

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* 5. Sex

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* 6. Date of Birth

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* 7. Current Employer

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* 8. Previous relevant experience I (If Applicable)

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* 9. Previous relevant experience II (If Applicable)

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* 10. Previous relevant experience III (If Applicable)

Question Title

* 11. Tertiary School Education

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* 12. Secondary School Education

Question Title

* 13. Other Merits that make you eligible e.g. Language skills, ICT Skills, Communication skills, Resource Mobilization skills, Leadership/Management skills etc. Describe how and when you have applied the skill

Question Title

* 14. Expected Gross Salary

Question Title

* 15. Given the requirements, please tell us why you think you are fit for the position

1. Full Name

2. Phone No.

3. Email Address

4. National ID No.

5. Sex

6. Date of Birth

7. Current Employer

8. Previous relevant experience I (If Applicable)

9. Previous relevant experience II (If Applicable)

10. Previous relevant experience III (If Applicable)

11. Tertiary School Education

12. Secondary School Education

13. Other Merits that make you eligible e.g. Language skills, ICT Skills, Communication skills, Resource Mobilization skills, Leadership/Management skills etc. Describe how and when you have applied the skill

14. Expected Gross Salary

15. Given the requirements, please tell us why you think you are fit for the position