* 1. Library staff treat me fairly and without discrimination

* 2. Library staff are professional in their dealings with me

* 3. Library staff are friendly

* 4. Library staff are interested in me and my needs

* 5. Library Staff members are knowledgeable

* 6. Library Staff are approachable

* 7. Library staff respond to questions in a timely manner

* 8. I would recommend the West Bend Library to a friend

* 9. Do you have a West Bend Library Card

* 10. Do you have any other comments or suggestions?

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