1. Growth and Profit Key Success Questions

In order for us to help you find calm water, we need to understand a little about you and your business. The following questions are based on research around high performing manufacturing, product, service and distribution businesses. They cover the things that profitable and successful businesses usually have strengths in. Please answer the following questions honestly based on where your business and life balance are today. We will contact you shortly to discuss your answers and how the Kestrel process may assist you.

* 1. Please provide you contact details so we are able to get back in touch with you regarding the results of your survey.

* 2. How would you rate the following 25 questions in YOUR business or division?

  Major Issue Awful Terrible Could be better Needs Attention O.K. Reasonable Good Very Good Excellent Couldn't Be Improved
1. The level of satisfaction and loyalty of our Customers?
2. Our knowledge of our costs, particularly our product costs?
3. The reward system we use for our sales team?
4. The contact program we have for Customers and Prospects?
5. Our understanding of our cash at bank, debtors and creditors?
6. The morale and effectiveness of our teams?
7. Our sales and marketing documentation (brochure, web sites)?
8. The quality of the feedback we provide our staff on their performance?
9. The level of cooperation and trust between teams or divisions?
10. The documentation of our sales process?
11. The quality of our documentation for our standard operating procedures?
12. Our processes for setting and maintaining our prices?
13. Our ability to grow the business through existing customers?
14. The control of waste in our business?
15. Our ability to check at anytime profit, sales, expenses and cash flow?
16. Our understanding of the needs and perceptions of our customers?
17. Our database of Customers and Prospects?
18. The amount and quality of training we provide for our staff?
19. Our ability to deliver on time, on budget and with specified quality?
20. Our documentation of a clear competitive advantage for the business?
21. Our mechanism for benchmarking our systems against best practice?
22. Our ability to record our sales per product and per market segment?
23. Our continuous improvement of our internal processes?
24. Our ability to attract and retain high quality staff?
25. The quality and capability of our sales team?

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