VoIP Vendor Installation and Ongoing Service Performance 2018

Question Title

* 1. Please rate the vendors you have experience with on their installation / transition management quality

	Poor	Below Average	Average	Above Average	Best
8 x 8	8 x 8 Poor	8 x 8 Below Average	8 x 8 Average	8 x 8 Above Average	8 x 8 Best
Call Tower	Call Tower Poor	Call Tower Below Average	Call Tower Average	Call Tower Above Average	Call Tower Best
DialPad	DialPad Poor	DialPad Below Average	DialPad Average	DialPad Above Average	DialPad Best
Evolve	Evolve Poor	Evolve Below Average	Evolve Average	Evolve Above Average	Evolve Best
Fonality	Fonality Poor	Fonality Below Average	Fonality Average	Fonality Above Average	Fonality Best
Fuze	Fuze Poor	Fuze Below Average	Fuze Average	Fuze Above Average	Fuze Best
Intermedia	Intermedia Poor	Intermedia Below Average	Intermedia Average	Intermedia Above Average	Intermedia Best
Jive	Jive Poor	Jive Below Average	Jive Average	Jive Above Average	Jive Best
Masergy	Masergy Poor	Masergy Below Average	Masergy Average	Masergy Above Average	Masergy Best
Megapath	Megapath Poor	Megapath Below Average	Megapath Average	Megapath Above Average	Megapath Best
Mitel	Mitel Poor	Mitel Below Average	Mitel Average	Mitel Above Average	Mitel Best
NetFortis	NetFortis Poor	NetFortis Below Average	NetFortis Average	NetFortis Above Average	NetFortis Best
Nextiva	Nextiva Poor	Nextiva Below Average	Nextiva Average	Nextiva Above Average	Nextiva Best
Panterra	Panterra Poor	Panterra Below Average	Panterra Average	Panterra Above Average	Panterra Best
RingCentral	RingCentral Poor	RingCentral Below Average	RingCentral Average	RingCentral Above Average	RingCentral Best
Shoretel sky	Shoretel sky Poor	Shoretel sky Below Average	Shoretel sky Average	Shoretel sky Above Average	Shoretel sky Best
Telepacific	Telepacific Poor	Telepacific Below Average	Telepacific Average	Telepacific Above Average	Telepacific Best
Telzio	Telzio Poor	Telzio Below Average	Telzio Average	Telzio Above Average	Telzio Best
VocalTec	VocalTec Poor	VocalTec Below Average	VocalTec Average	VocalTec Above Average	VocalTec Best
Vonage	Vonage Poor	Vonage Below Average	Vonage Average	Vonage Above Average	Vonage Best
West	West Poor	West Below Average	West Average	West Above Average	West Best

Question Title

* 2. Please rate the vendors you have experience with on their ongoing service and support quality

	Poor	Below Average	Average	Above Average	Best
8 x 8	8 x 8 Poor	8 x 8 Below Average	8 x 8 Average	8 x 8 Above Average	8 x 8 Best
Call Tower	Call Tower Poor	Call Tower Below Average	Call Tower Average	Call Tower Above Average	Call Tower Best
DialPad	DialPad Poor	DialPad Below Average	DialPad Average	DialPad Above Average	DialPad Best
Evolve	Evolve Poor	Evolve Below Average	Evolve Average	Evolve Above Average	Evolve Best
Fonality	Fonality Poor	Fonality Below Average	Fonality Average	Fonality Above Average	Fonality Best
Fuze	Fuze Poor	Fuze Below Average	Fuze Average	Fuze Above Average	Fuze Best
Intermedia	Intermedia Poor	Intermedia Below Average	Intermedia Average	Intermedia Above Average	Intermedia Best
Jive	Jive Poor	Jive Below Average	Jive Average	Jive Above Average	Jive Best
Masergy	Masergy Poor	Masergy Below Average	Masergy Average	Masergy Above Average	Masergy Best
Megapath	Megapath Poor	Megapath Below Average	Megapath Average	Megapath Above Average	Megapath Best
Mitel	Mitel Poor	Mitel Below Average	Mitel Average	Mitel Above Average	Mitel Best
NetFortis	NetFortis Poor	NetFortis Below Average	NetFortis Average	NetFortis Above Average	NetFortis Best
Nextiva	Nextiva Poor	Nextiva Below Average	Nextiva Average	Nextiva Above Average	Nextiva Best
Panterra	Panterra Poor	Panterra Below Average	Panterra Average	Panterra Above Average	Panterra Best
RingCentral	RingCentral Poor	RingCentral Below Average	RingCentral Average	RingCentral Above Average	RingCentral Best
Shoretel sky	Shoretel sky Poor	Shoretel sky Below Average	Shoretel sky Average	Shoretel sky Above Average	Shoretel sky Best
Telepacific	Telepacific Poor	Telepacific Below Average	Telepacific Average	Telepacific Above Average	Telepacific Best
Telzio	Telzio Poor	Telzio Below Average	Telzio Average	Telzio Above Average	Telzio Best
VocalTec	VocalTec Poor	VocalTec Below Average	VocalTec Average	VocalTec Above Average	VocalTec Best
Vonage	Vonage Poor	Vonage Below Average	Vonage Average	Vonage Above Average	Vonage Best
West	West Poor	West Below Average	West Average	West Above Average	West Best