Skip to content

Merredin Regional Community and Leisure Centre Operational Management Model Review

Community Survey

The Shire of Merredin has engaged NAJA Business Consulting Services to conduct an independent operational business review of the MRCLC.  Principal, Paul Rosair and his team have already conducted workshops with the Shire staff and Council, and committee members of the MRCLC user-groups.  They have also had one on one interviews with the Sports Council, the current facility managers, Belgravia,  and other key stakeholders. 

Now it's the Community's opportunity to inform the review.  By completing this survey you will provide valuable information that will assist the Council to make informed decisions for your community.  Questions are aimed at identifying potential service delivery improvements, addressing efficiencies and effectiveness, and assisting in addressing financial sustainability. 

The survey should take less than 10 minutes to complete, thank you for your time.
1.What is your age
2.Gender: how do you identify
3.Do you  currently use the MRCLC facilities and, if so, which ones and how often?
Never
Seldom - less than 5 times a year
Moderate - between 6-25 times a year
Frequently - more than 25 times a year
Hydrotherapy Pool
Hall/indoor courts
Meeting Room
Restaurant and Bar
Changerooms/toilets
Sports grounds/oval and or cricket pitch
Outdoor basketball/netball courts
Bowling green
Hockey/tennis courts
Golf course
Other
4.On what terms do you use the facilities?
5.If  you do not use any of the facilities at MRCLC could you tell us why?
6.How important are these factors to you when you visit the MRCLC?
Very important
Somewhat Important
Neutral
Somewhat Unimportant
Not important at all
Not applicable/Unsure
The facility (building, outside area and equipment)
The service
The cost
7.Facility:  When thinking about the MRCLC, how would you rate the following?
Excellent
Good
Satisfactory
Fair
Poor
Not applicable/unsure
General quality/suitability of the building
Quality/suitability of the furnishings and equipment
Indoor courts
Outdoor playing fields and courts
Children play areas
Hydrotherapy facilities
Change rooms and toilets
Meeting room
Bar and restaurant facilities
Outdoor social areas
Accessibility and safety of the facility
Cleanliness of the facility
Cooling and / or heating
Lighting - interior and exterior
8.Service:  When thinking about the service levels at the MRCLC, how would you rate the following?
Excellent
Good 
Satisfactory
Fair
Poor
Not applicable/unsure
Overall level of service
General communication
Marketing and advertising
Ease of booking (if appropriate)
Responsiveness of staff to questions/incidents/suggestions/requests 
Complaints handling
Helpfulness and friendliness of staff
Suitability of opening hours (accessiblity) for sporting activities
Suitability of opening hours (accessiblity) for bar and restaurant
Staffing levels 
Number of programs
Suitability of programs
9.Fees and Billing:  When considering the fees and billing process at the MRCLC, how would you rate the following?
Excellent
Good
Satisfactory
Fair
Poor
Not applicable/unsure
Individual billing process
Sporting club billing process
Venue Hire billing process
Current individual fee structure
Current club fee structure
Current venue hire fee structure
Value for money as an individual participant
Value for money as a sporting club
Value for money for venue hire
10.When considering maintenance, operating, renewal and replacement costs for the facility (including courts and outdoor playing surfaces) what do you consider would be the most appropriate way to meet these costs?
11.Management of the MRCLC has been conducted by an external company for the past 6 years. Have you noticed any significant change in the operations since this change was made, and if so, please provide details.
12.On the basis of your knowledge and information provided by Council, do you have an opinion on the governance model best suitable to operate the facility?
Highly suitable
Suitable
Indiferent
Unsuitable
Highly unsuitable
Unsure
Option 1: Current operating model - third party manager
Option 2: Current operating model with improvements/increased service levels
Option 3A: Third party to manage facility and programs only and a hospitality provider to manage the bar and restaurant
Option 3B: Third party to manage facility and programs only and a Sports Association or similar to manage the bar and restaurant
Option 4A: Shire to manage facility and programs only and a hospitality provider to manage the bar and restaurant
Option 4B: shire to manage facility and programs only and a Sports Association or similar to manage the bar and restaurant
Option 5: Shire to manage facility, programs, bar and restaurant
Option 6: Sport Association to manage facility, programs, bar and restaurant
13.Do you have any further comments to make, or suggestions regarding the operations of the MRCLC?