Customer Website Usage Survey Harry's Website Question Title * 1. Did you know that we have a website? Yes No Question Title * 2. What is the primary purpose of your usual visits to our website? Browsing products Making a purchase Seeking customer support Other Question Title * 3. How often do you visit our website? Daily Weekly Monthly Rarely Question Title * 4. Please rate the following aspects of our website. Very poor Poor Average Good Excellent Navigation Navigation Very poor Navigation Poor Navigation Average Navigation Good Navigation Excellent Speed Speed Very poor Speed Poor Speed Average Speed Good Speed Excellent Design Design Very poor Design Poor Design Average Design Good Design Excellent Content quality Content quality Very poor Content quality Poor Content quality Average Content quality Good Content quality Excellent Question Title * 5. Which features do you use most often on our website? Product search Customer support Information Pages Other Question Title * 6. What improvements would you like to see on our website? Question Title * 7. Have you encountered any issues on our website? Yes No Question Title * 8. If yes, please describe the issue(s) you encountered. Question Title * 9. How likely are you to return to our website? Not at all likely Extremely likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. How likely is it that you would recommend Harrys Department Store Ltd to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Done