Residential Internet Survey
The Iron Range communities of the Laurentian, East Range, and Tower areas

Thank you for your input. This survey should take no more than 9 minutes to complete.

With the COVID-19 pandemic, residential Internet service has increased by 92%. The pandemic has magnified the need to have reliable, affordable and robust Internet service at home, to support telecommuting, online education and telehealth applications and much more.

The purpose of the survey is to determine the level of service you currently have at home, how you use the Internet, and what is most important to you in regards to high speed Internet service.

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* 1. To which age group do you belong?

21 or under

22 - 39

40 - 54

55 - 70

Over 71

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* 2. Which of the following Internet Service Providers do you use in your home? If you have more than one Internet Service Provider or more than one home, please select your primary provider at your primary residence.

Aaniin

Arrowhead Communications

CenturyLink

CTC - Consolidated Communications

Frontier

Mediacom

Paul Bunyan

Zito Midwest

I use a Fixed Wireless provider (Access Broadband, Air Fiber)

I only have Cellular Internet at home (AT&T Mobility, Sprint, TMobile, Verizon)

I use a Satellite Company (Hughes Net, Exede, ViaSat)

I do not use any of these internet service providers

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* 3. How reliable do you find your Internet connection?

	Never	Sometimes	Most of the time.	Always
The speed is too slow.	The speed is too slow. Never	The speed is too slow. Sometimes	The speed is too slow. Most of the time.	The speed is too slow. Always
The connection interrupts.	The connection interrupts. Never	The connection interrupts. Sometimes	The connection interrupts. Most of the time.	The connection interrupts. Always

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* 4. How would you rate the speed of your Internet?

Very Slow

Slow

Acceptable

Good

Excellent

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* 5. The State of Minnesota has set a goal for all Minnesota businesses and homes to have access to at least one provider of broadband with download speeds of at least 100 megabits per second and upload speeds of at least 20 megabits per second (100/20 Mbps) no later than 2026. Some cities have set a goal of residents to be able to choose Gigabit speeds or 1,000 megabits per second of service (1 Gbps or 1,000 Mbps).

If you could subscribe to much faster speeds, which would you be more likely to chose?

BEST, VIRTUALLY UNLIMITED - (Really fast Internet, can support all devices running at the same time, streaming, gaming, operating a business): 1,000 Mbps or 1 Gigabit for $100 - $150 per month

GREAT - (Streaming, operating a business) - 250 Mbps for $80 - $100 per month

PRETTY GOOD, and MOST AFFORDABLE (For example - up to 4 devices)- 100 Mbps for $55 - $60 per month

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* 6. Which of these options would you be more likely to chose?

Internet and phone services

Internet only (streaming TV services)

Internet and cable/satellite TV services

Internet, phone and cable/satellite TV services

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* 7. What is most important to you regarding your Internet service? (Please rank the following choices, with 1 being the most important.)

Fast, I want speed and availability of abundant broadband

Reliability, I do not want my Internet service to be interrupted.

Price, I want to pay a competitive price.

Customer Service, I want a friendly voice and good customer support.

Bundled invoice, I want one invoice for Internet, cable TV and/or phone service.

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* 8. Do you have an agricultural business or do you sell agriculture products in excess of $1,000 per year?

(Don't worry, this is not for tax-related purposes; we want to understand how many homes offer farm or agriculture products, as many of the broadband funding programs prioritize serving farms.)

Yes, we sell agriculture products in excess of $1,000 per year

Yes, we have a full-fledged farm

No, we don't sell any agriculture products

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* 9. With the pandemic, many people have had to work from home. How many people in your household work from home?

Yes, 1 person does

Yes, 2 people do

Yes, more than 2 people do

No one from my household works from home

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* 10. With the pandemic and the safer-at-home orders, how much has your current Internet service hurt your ability to work from home?

In a BIG WAY. My current Internet service doesn't allow me to work from home.

SOMEWHAT. Sometimes my current Internet service has gone down or is too slow to allow me to work from home.

NOT AT ALL. My Internet service is great and I can do everything I need to work from home.

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* 11. After the COVID-19 pandemic, if your employment offered you the ability to work from home, would you telecommute?

Yes, I would work from home and my Internet speed currently supports everything that I need to do.

Yes, I would work from home, but I would not be able to do everything at home because my Internet is not fast enough.

No, I would not be able to work from home because my current Internet speed is not fast enough

No, I would not be able to work from home, but it has nothing to do with my Internet speeds at home.

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* 12. How many people living at your home are in elementary, high school or attending college?

None

5 or more

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* 13. Do you currently have a home-based business or plan to start one in the next 2 years?

Yes, I have a home-based business

I plan to start a home-based business in the next 2 years

No, I do not have or plan to start a home-based business

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* 14. Which of the following Internet-connected devices do you have and how many of these devices do you have in your household?

	None	1	2	3	more than 3
A laptop, desktop or tablet computer	A laptop, desktop or tablet computer None	A laptop, desktop or tablet computer 1	A laptop, desktop or tablet computer 2	A laptop, desktop or tablet computer 3	A laptop, desktop or tablet computer more than 3
My refrigerator, furnace, thermostat (NEST) and other appliances are connected to the Internet	My refrigerator, furnace, thermostat (NEST) and other appliances are connected to the Internet None	My refrigerator, furnace, thermostat (NEST) and other appliances are connected to the Internet 1	My refrigerator, furnace, thermostat (NEST) and other appliances are connected to the Internet 2	My refrigerator, furnace, thermostat (NEST) and other appliances are connected to the Internet 3	My refrigerator, furnace, thermostat (NEST) and other appliances are connected to the Internet more than 3
Smart phone	Smart phone None	Smart phone 1	Smart phone 2	Smart phone 3	Smart phone more than 3
Smart TV	Smart TV None	Smart TV 1	Smart TV 2	Smart TV 3	Smart TV more than 3
DVD/DVR or Blue Ray Player	DVD/DVR or Blue Ray Player None	DVD/DVR or Blue Ray Player 1	DVD/DVR or Blue Ray Player 2	DVD/DVR or Blue Ray Player 3	DVD/DVR or Blue Ray Player more than 3
Game Console	Game Console None	Game Console 1	Game Console 2	Game Console 3	Game Console more than 3
Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.)	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) None	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) 1	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) 2	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) 3	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) more than 3
Apple watch	Apple watch None	Apple watch 1	Apple watch 2	Apple watch 3	Apple watch more than 3
Fitbit	Fitbit None	Fitbit 1	Fitbit 2	Fitbit 3	Fitbit more than 3
Alexa, Siri, Google Assistant	Alexa, Siri, Google Assistant None	Alexa, Siri, Google Assistant 1	Alexa, Siri, Google Assistant 2	Alexa, Siri, Google Assistant 3	Alexa, Siri, Google Assistant more than 3
Medical devices that have an Internet connection	Medical devices that have an Internet connection None	Medical devices that have an Internet connection 1	Medical devices that have an Internet connection 2	Medical devices that have an Internet connection 3	Medical devices that have an Internet connection more than 3
Security system, doorbell, cameras	Security system, doorbell, cameras None	Security system, doorbell, cameras 1	Security system, doorbell, cameras 2	Security system, doorbell, cameras 3	Security system, doorbell, cameras more than 3

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* 15. Relying solely on the private sector to build an advanced Internet system often leaves rural communities behind or without adequate Internet service. Sometimes the local communities or local governments need to provide capital or funding to help pay for a upgraded fiber optic system to support more robust Internet services.

A group of local community members are working to put together options to pay for an upgraded, advanced fiber optic Internet system. Are you aware of this effort and are you in support of this effort?

	Yes	No
Are you aware of this effort?	Are you aware of this effort? Yes	Are you aware of this effort? No
Are you in support of this effort?	Are you in support of this effort? Yes	Are you in support of this effort? No

Why or why not?

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* 16. If your local government asked for the community to help pay for a state of the art, fiber optic system, what would be an acceptable way to help pay for a new system? Please select all that are acceptable.

Spread the payment over 24-48 months on my Internet bill.

An annual property tax assessment, of approximately $200 - 300 per year

An up-front payment of approximately $5,000; similar to a water or sewer tap fee.

A monthly fee of $10 - $20 per month, in addition to the monthly service fee

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* 17. This survey is strictly confidential and no addresses or personal information will be shared.

Please provide your address so we can better pinpoint your current broadband experience.

Address

City or Township

Zip code

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* 18. Would you like your name to be added to a petition stating your support for this effort?

Yes

Add your name to the petition. Yes, I support my local government and community members efforts to improve broadband services in my area.

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* 19. If you would like to receive further notification or emails in regards to this community-led effort to improve Internet services, please leave your email address.

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* 1. To which age group do you belong?

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* 2. Which of the following Internet Service Providers do you use in your home? If you have more than one Internet Service Provider or more than one home, please select your primary provider at your primary residence.

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* 3. How reliable do you find your Internet connection?

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* 4. How would you rate the speed of your Internet?

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* 6. Which of these options would you be more likely to chose?

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* 7. What is most important to you regarding your Internet service? (Please rank the following choices, with 1 being the most important.)

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* 9. With the pandemic, many people have had to work from home. How many people in your household work from home?

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* 10. With the pandemic and the safer-at-home orders, how much has your current Internet service hurt your ability to work from home?

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* 11. After the COVID-19 pandemic, if your employment offered you the ability to work from home, would you telecommute?

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* 12. How many people living at your home are in elementary, high school or attending college?

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* 13. Do you currently have a home-based business or plan to start one in the next 2 years?

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* 14. Which of the following Internet-connected devices do you have and how many of these devices do you have in your household?

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* 16. If your local government asked for the community to help pay for a state of the art, fiber optic system, what would be an acceptable way to help pay for a new system? Please select all that are acceptable.

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* 17. This survey is strictly confidential and no addresses or personal information will be shared. Please provide your address so we can better pinpoint your current broadband experience.

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* 18. Would you like your name to be added to a petition stating your support for this effort?

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* 19. If you would like to receive further notification or emails in regards to this community-led effort to improve Internet services, please leave your email address.

* 17. This survey is strictly confidential and no addresses or personal information will be shared.

Please provide your address so we can better pinpoint your current broadband experience.