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* 1. How frequently do you interact with our staff?

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* 2. How satisfied were you with how the staff resolved your most recent problem?

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* 3. Please rate our customer service representatives on the following attributes

  Very Poor Poor Fair Good Very Good
Responsiveness
Professionalism
Politeness
Knowledge of problem
Efficiency in solving the problem
Manner of handling follow-up

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* 4. Please indicate your level of satisfaction with the following attributes of our service

  Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Greetings when entering the bank
Completion of staff prepared deposit slips
Phone calls answered promptly

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* 5. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

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* 6. What do you like most about our customer service?

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* 7. Do you have any suggestions for improvement?

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* 8. Are there any products or services not currently offered by Dakota Prairie Bank that you would like to have available to you?

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* 9. How likely are you to recommend our bank to others?

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* 10. Please indicate which is your local branch

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