CUSTOMER SERVICE Question Title * 1. How frequently do you interact with our staff? Every day Every week Every 2-3 weeks Every month Every 2-3 months Every 4-6 months Once or twice a year Other (please specify) Question Title * 2. How satisfied were you with how the staff resolved your most recent problem? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Please explain Question Title * 3. Please rate our customer service representatives on the following attributes Very Poor Poor Fair Good Very Good Responsiveness Responsiveness Very Poor Responsiveness Poor Responsiveness Fair Responsiveness Good Responsiveness Very Good Professionalism Professionalism Very Poor Professionalism Poor Professionalism Fair Professionalism Good Professionalism Very Good Politeness Politeness Very Poor Politeness Poor Politeness Fair Politeness Good Politeness Very Good Knowledge of problem Knowledge of problem Very Poor Knowledge of problem Poor Knowledge of problem Fair Knowledge of problem Good Knowledge of problem Very Good Efficiency in solving the problem Efficiency in solving the problem Very Poor Efficiency in solving the problem Poor Efficiency in solving the problem Fair Efficiency in solving the problem Good Efficiency in solving the problem Very Good Manner of handling follow-up Manner of handling follow-up Very Poor Manner of handling follow-up Poor Manner of handling follow-up Fair Manner of handling follow-up Good Manner of handling follow-up Very Good Comments Question Title * 4. Please indicate your level of satisfaction with the following attributes of our service Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied Greetings when entering the bank Greetings when entering the bank Very Dissatisfied Greetings when entering the bank Somewhat Dissatisfied Greetings when entering the bank Neutral Greetings when entering the bank Somewhat Satisfied Greetings when entering the bank Very Satisfied Completion of staff prepared deposit slips Completion of staff prepared deposit slips Very Dissatisfied Completion of staff prepared deposit slips Somewhat Dissatisfied Completion of staff prepared deposit slips Neutral Completion of staff prepared deposit slips Somewhat Satisfied Completion of staff prepared deposit slips Very Satisfied Phone calls answered promptly Phone calls answered promptly Very Dissatisfied Phone calls answered promptly Somewhat Dissatisfied Phone calls answered promptly Neutral Phone calls answered promptly Somewhat Satisfied Phone calls answered promptly Very Satisfied Comments Question Title * 5. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 6. What do you like most about our customer service? Question Title * 7. Do you have any suggestions for improvement? Question Title * 8. Are there any products or services not currently offered by Dakota Prairie Bank that you would like to have available to you? Question Title * 9. How likely are you to recommend our bank to others? Extremely likely Quite likely Moderately likely Slightly likely Not at all likely Question Title * 10. Please indicate which is your local branch Fort Pierre Presho Draper Done