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Client Driven Support (CDS) Consumer Satisfaction Survey

Please help us build a network of information so participants have everything they need to do consumer direction by rating your satisfaction with Washington County’s Client Driven Services.

There are only 11 questions to answer.

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* 1. Program

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* 2. Person completing survey

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* 3. Date

Date

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* 4. Case Manager

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* 5. Does Washington County staff help educate you on what options of services might be available to you, based on the participant's needs?

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* 6. Did the staff provide you with proper documentation in a timely manner, if requested or needed?

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* 7. Do you feel your Washington County staff is knowledgeable about the available programs and helps you to understand the services that you are receiving?

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* 8. Did you understand the process for the program you were eligible for?

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* 9. Did the Washington County staff explain who to contact if you needed more information?

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* 10. If you are receiving case management services please rate the following:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
They schedule meetings around what best fits my family
They are easy to contact and return phone calls/emails promptly
They complete my yearly service plan with me
They are courteous, friendly, dependable and professional
They answer questions and address concerns
They offer me a choice and are person-centered
I'm satisfied with my case management services

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* 11. Other feedback on services or case management?

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* 12. If you would like to be contacted regarding your services/program, please provide your phone number below.

0 of 12 answered
 

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