Exit this survey Leavers Survey Question Title * 1. What is/are the main reason/s for you deciding to leave the club? Cost Standard of facillities Level of customer service Distance from home or work Lack of use Relocation Illness Other (please specify) Question Title * 2. Is there anything we can do to convince you to change your decision to leave? Yes No Maybe Question Title * 3. If you are not renewing you are unable to rejoin for a period of 12 months, were you aware of this before making your decision? Yes No Not sure Question Title * 4. What could we have done to improve your experience at the club? Question Title * 5. Please rate the quality of the facilities at the club. Excellent Satisfactory Unsatisfactory Indoor tennis courts Indoor tennis courts Excellent Indoor tennis courts Satisfactory Indoor tennis courts Unsatisfactory Outdoor tennis courts Outdoor tennis courts Excellent Outdoor tennis courts Satisfactory Outdoor tennis courts Unsatisfactory Squash courts Squash courts Excellent Squash courts Satisfactory Squash courts Unsatisfactory Gymnasium Gymnasium Excellent Gymnasium Satisfactory Gymnasium Unsatisfactory Bar, lounge and restaurant Bar, lounge and restaurant Excellent Bar, lounge and restaurant Satisfactory Bar, lounge and restaurant Unsatisfactory Shop and reception Shop and reception Excellent Shop and reception Satisfactory Shop and reception Unsatisfactory Car parking Car parking Excellent Car parking Satisfactory Car parking Unsatisfactory Other (please specify) Question Title * 6. How would you rate our level of customer service at Wolverhampton Lawn Tennis & Squash Club? Excellent Very good Satisfactory Unsatisfactory Very poor Question Title * 7. Overall, were you satisfied with the club, neither satisfied nor dissatisfied with it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 8. Was the club better than what you expected, worse than what you expected, or about what you expected? Much better Somewhat better Slightly better About what was expected Slightly worse Somewhat worse Much worse Question Title * 9. What would you rate the club as? 10 being excellent and 1 being extremely poor. 10 9 8 7 6 5 4 3 2 1 1 to 10 1 to 10 10 1 to 10 9 1 to 10 8 1 to 10 7 1 to 10 6 1 to 10 5 1 to 10 4 1 to 10 3 1 to 10 2 1 to 10 1 Question Title * 10. Please expand on your answers from the previous questions. Done