ACT Customer Satisfaction Survey 2018

File Number

Question Title

* 1. File Number

Overall, how satisfied are you with our company?

Question Title

* 2. Overall, how satisfied are you with our company?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Please rate the explanation of your title documents by our Escrow Closer.

Question Title

* 3. Please rate the explanation of your title documents by our Escrow Closer.

Great

Very Good

Okay

Poor

How responsive was your closing team during your transaction?

Question Title

* 4. How responsive was your closing team during your transaction?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

How likely are you to use our services again?

Question Title

* 5. How likely are you to use our services again?

Extremely Likely

Very Likely

Somewhat Likely

Not so likely

Not at all likely

Do you have comments or concerns that were not addressed by your closer?

Question Title

* 6. Do you have comments or concerns that were not addressed by your closer?

What role did you play in the transaction?

Question Title

* 7. What role did you play in the transaction?

Buyer/Borrower

Seller

Lender

Listing Agent

Selling Agent

Attorney

Other

Other (please specify)

Who performed your closing today?

Question Title

* 1. File Number

Question Title

* 2. Overall, how satisfied are you with our company?

Question Title

* 3. Please rate the explanation of your title documents by our Escrow Closer.

Question Title

* 4. How responsive was your closing team during your transaction?

Question Title

* 5. How likely are you to use our services again?

Question Title

* 6. Do you have comments or concerns that were not addressed by your closer?

Question Title

* 7. What role did you play in the transaction?

Question Title

* 8. Who performed your closing today?