Thank you for taking the time to fill out our Member Satisfaction Survey. Your answers will help us provide excellent customer service to our members. The survey should take approximately 10 minutes to complete.

* 1. What is your membership status?

* 2. What plan are you in?

* 3. When was your last interaction with PERS?

* 4. Please rate PERS on the following:

  Excellent (1) Good (2) Fair (3) Poor (4) Don't know (5)
Timeliness of service
Ability to provide services correctly the first time
Helpfulness
Employees' knowledge and expertise
Availability of information
Overall quality of service
Website

* 5. How do you currently receive information from or get information about PERS? (Check all that apply.)

* 6. What is your preferred method to get information from PERS? (Check top three overall.) Your response will help us determine the usefulness of these communication channels.

* 7. Please choose your level of agreement with the following statements:

  Strongly agree Agree Somewhat agree Neutral Somewhat disagree Disagree Strongly disagree
I am satisfied with PERS overall.
I know PERS operates in my best interests.
I feel confident my retirement is secure with PERS.
PERS sends communications that are relevant to my needs.
PERS acts ethically.

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