Scholastic Shop Survey February 2012

7.Please tell us what you think about our website

This survey should take only a minute or two and will help us make our service even better! If you'd like to be entered into our FREE draw to win £50 to spend in the shop, please complete the survey by 9th March 2012 and leave your contact details at the bottom. Thanks!

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1.Which of these best describes you when visiting our website today?

I'm looking to buy on behalf of a school

I'm a teacher looking to buy for myself

I'm a parent or guardian looking to buy for a child

None of these (please specify)

2.What were you looking for today?
(Please tick all that apply)

Children's books

Teachers' resources

3.How did you hear about us?

Catalogue from school

School newsletter / website

A friend

Your child

Search engine

Price comparison site

Voucher code site

E-mail from Scholastic

Other (please specify)

4.Before today, how many times have you ordered online from Scholastic?

This is my first time.

1-2

3-5

6-10

11+

5.Why did you choose to shop here? (Please tick all that apply)

Free books for school

Good value

Recommendation from a friend

Quality of books

Customer service

Given leaflet or catalogue from school

Range of books

Speed of delivery

Price of books

6.What do you think about the range of books available?

Very good

Good

Average

Poor

Very poor

Don’t know

7.How do the prices compare with other retailers?

Cheaper

About the same

More expensive

Don't know

8.Did you find what you were looking for today?

Yes

No (please let us know what we're missing)

9.How easy do you find using our website?

Very easy

Easy

Difficult

Very difficult

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