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2026 Strategic Plan
Online Store Survey
Thank you for supporting House of Mercy through your purchase on the House of Mercy Online Store. Please complete the following survey to assist us in improving our online shopping experience.
Thank you!
1.
How did you hear about House of Mercy’s Online Store?
Family/friend
Faith community * (list name of church below)
Business/organization
House of Mercy website/print materials (i.e., brochure, flyer)
Internet search
Local news media
Social media
Tabling/special event
While shopping in-store at the House of Mercy Thrift Store
While shopping online
If you selected Faith community, please indicate the name of your church.
2.
Which platform(s) have you used before to make an online purchase with House of Mercy?
Ebay
Poshmark
Both
3.
What other digital platforms do you typically use for second-hand shopping?
(Select all that apply.)
Facebook Marketplace
ThredUp
Etsy
Depop
Whatnot
Other (please specify)
4.
Before today, were you aware that your purchase directly funds House of Mercy’s Food Pantry?
Yes
No
5.
What would encourage you to visit our online store more often?
(Select all that apply.)
Alerts on new arrivals
Curated collections (vintage, designer, seasonal items)
Impact stories about how your purchase supports the Food Pantry
Loyalty rewards
Other (please specify)
6.
What other types of items would you like to see in our online store?
7.
What are all the ways that you have been involved with House of Mercy?
(Select all that apply.)
Shopping on the Online Store
Shopping in the Thrift Store
Providing financial support
Volunteering at House of Mercy
Donating items to the Donation Center
Partnering through a business/church/school/organization
Receiving assistance from the Food Pantry
Serving on the Board or as a Staff member
Other (please specify)
8.
Are you local to the Northern Virginia area?
Yes
No
9.
Which delivery method do you generally prefer when ordering online?
I prefer a local pickup option
I always opt for shipping
Open to both
Other (please specify)
10.
Would you like to join our mailing list for updates, impact stories, and special discounts?
Yes*
No
*To join our mailing list, please include complete name and email address below:
