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Southwest Electric Cooperative | New Member Email Survey 2019
1.
Is this the first time you've had service with SWEC?
Yes
No
2.
How did you first contact
SWEC?
Phone
Website/Email
Office Visit
Other (please specify)
3.
What type of service did you contact SWEC about?
Existing service (proceed to #4 and skip #5)
New construction (skip to #5)
Revising/upgrading an existing service (skip to #5)
4.
Based on your experience with the Member Services Representative how satisfied were you with:
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Overall ease of sign up process
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Length of time to complete your business with SWEC
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Willingness to listen and respond to your needs
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Explanation of options, requirements and costs
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Overall professionalism
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
5.
Based on your experience with the Engineering Department Representative how satisfied were you with:
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Amount of time from first contact to on site appointment
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Willingness to listen and respond to your needs
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Explanation of options, requirements and costs
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Explanation of available energy efficiency rebates
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
Overall professionalism
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very Satisfied
N/A
6.
What suggestions do you have to improve our sign up process?
7.
Overall, how satisfied are you with the service provided by SWEC so far?
Not at all satisfied
Somewhat unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
8.
Other comments or suggestions?
