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MAX Fixed Route Survey 2012
1.
How often do you ride the fixed bus routes? (Circle one only)
Daily
Weekly
Monthly
A few times a year or less often
2.
How long have you been riding the fixed routes? (Circle one only)
0-6 months
6 months - 1 year
Longer than 1 year
3.
How many transfers do you make per trip from origin to destination?
None
One
2 or more
4.
Does your household have a vehicle for your use?
Yes
No
5.
How do you pay your fare?
ADA Card (write in)
Bus pass
Cash
6.
If you do not normally ride the MAX, do you ride the bus when fares are free (Clean Air Action Days)?
Yes
No
7.
Please rate our service in each area (Check one only)
Excellent+++
Good++
Fair+
Poor-
Driver courtesy and helpfulness
Excellent+++
Good++
Fair+
Poor-
Comfort/cleanliness of bus
Excellent+++
Good++
Fair+
Poor-
Destinations served
Excellent+++
Good++
Fair+
Poor-
On time and reliability
Excellent+++
Good++
Fair+
Poor-
Overall satisfaction with your riding experience
Excellent+++
Good++
Fair+
Poor-
8.
If you have been riding for a year or more, do you think our routes and service have improved in the past year? (If you have been riding less than a year, skip this question.)
Better
About the same
Worse
9.
Do you use your bike to reach the bus stop or your destination?
Yes
No (If NO, skip #10)
10.
If you use your bike, do you take it with you on the bus or leave it and lock it?
Take it with me on the bus
Leave it and lock it somewhere
11.
What is the best way for MAX to communicate news and information to you?
Email (if you select email add your address in the comment field)
Text message (if you select text message add your phone number in the comment field)
MAX Website (www.catchamax.org)
Notices on the bus - flyers - signs
Letter mailed to you
Phone call (if you select phone call add your phone number in the comment field)
E-address or phone #
12.
What technology do you use and have access to? (Check all that apply)
Texting
Cell phone
Smartphone (iPhone, Blackberry, etc.)
Tablet (iPad, Galaxy, etc.)
Internet WiFi
Other (please specify)
13.
Are you disabled?
Yes
No
14.
What is your gender?
Male
Female
15.
What is your age group? Circle one only)
Under 16
17-29
30-45
46-60
Over 60
16.
What is your race? (Circle one only)
White (Caucasian)
Black (African-American)
Hispanic/Latino
Asian
Other (specify)
17.
How well do you understand English?
Good
Some
Not well/None
Other (specify)
18.
What is your total yearly household income?
Less than $20,000
$21,000-$30,000
$31,000 - $45,000
Over $45,000
19.
Would you recommend riding MAX to others?
Yes
No
20.
What route is this survey from
1
2
3
4
5
6
7
8
Not listed