Dear Customer:

I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. All survey information will be kept confidential. We appreciate your business and want to make sure we meet your expectations.


Sincerely,

Acerbo's Auto Trim and Lettering

* 2. In thinking about your most recent experience with Acerbo's, was the quality of customer service you received:

* 3. The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

  Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my request quickly
The customer service representative was very knowledgeable

* 4. How satisfied are you with our product or services regarding the following items?

  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
Overall quality
Value
Purchase experience
Installation
After purchase service (warranty, repair, customer service etc)

* 5. Did you find us easy to work with?

* 6. Will you use/purchase our product or services again?

* 7. Based on our performance, how likely is it that you would recommend Acerbo's Auto Trim & Lettering to a friend or colleague?

* 8. Thank you for participating in our customer satisfaction survey. Would you like a member of the management team to call you personally to discuss your experience with us?

* 9. If you answered yes to question 8 please provide us your contact information so we can contact you.

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