ePLANS Video Tutorial Customer Feedback Q1 2018 Question Title * 1. Approximately how many applications have you completed in ePLANS prior to watching the video tutorial(s)? 0 1-5 6-10 11-20 Over 20 OK Question Title * 2. How did you learn about the ePLANS Video Tutorials? BSEED Website BSEED Facebook Another Customer Youtube Email OK Question Title * 3. Which video tutorial(s) are you providing feedback on? How to Create an Account How to Submit an Application How to Upload Project Documentation How to Pay Fees How to Resubmit Corrected Plans and Additional Documents How to Download Approved Plans OK Question Title * 4. The level of detail provided in the video tutorials were: Too Broad Just Right Too Specific Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 5. How likely are you to recommend these video tutorials to a friend or colleague? Very unlikely Somewhat unlikely Undecided Somewhat likely Very likely Very unlikely Somewhat unlikely Undecided Somewhat likely Very likely OK Question Title * 6. What did you like most about the video tutorials? OK Question Title * 7. What aspects of the video tutorials could be improved? OK Question Title * 8. If you would like to be contacted by a BSEED employee regarding your feedback, please leave your contact information below. Name Company Email Address Phone Number OK DONE