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WCHS Customer Survey English
Wake County Human Services Customer Survey
Please tell us about your visit today. Choose or fill in your answers below. Thank you.
OK
1.
What Month is this being keyed in?
01-Jan
02-Feb
03-Mar
04-Apr
05-May
06-Jun
07-Jul
08-Aug
09-Sep
10-Oct
11-Nov
12-Dec
2.
Language
English
Spanish
3.
Which Center did you visit?
Corner Stone
Eastern Regional Center
Millbrook Human Service Center
Northern Regional Center
South Wilmington Street Center
Southern Regional Center
Sunnybrook
Swinburne
Waverly Akins Wake County Office Building
Western Wake Human Service Center
Wake House
4.
Name (Optional)
5.
Date
6.
What Service program did you use today?
7.
Rate the quality of the customer service you got from staff
Excellent
Very Good
Good
Fair
Poor
8.
How many people came with you?
0
1
2
3
4
5 or more
9.
Rate your satisfaction with the operating hours of the center that you visited.
Very satisfied
Satisfied
Not Sure
Dissatisfied
Very dissatisfied
10.
Would you use extended service hours if we opened earlier, closed later or opened on the weekends?
Yes
No
11.
Check all the extended hours you would use:
Earlier Hours
Later Hours
Weekend Hours
12.
Check all the areas where we could improve your customer experience:
Making an appointment
Check-In
Talking with staff about my case
Waiting Time
13.
Did you get the information you needed?
Yes
No
14.
Rate the overall condition of the building you visited today
Excellent
Very Good
Good
Fair
Poor
15.
Rate your overall satisfaction with Wake County Human Services.
Very satisfied
Satisfied
Not Sure
Dissatisfied
Very dissatisfied
16.
How long have you lived in Wake County
Less than 1 year
1 to 3 years
3 to 6 years
6 years or more
17.
May we contact you?
Yes
No
18.
If yes to above please share your phone and/or email
19.
Do you have any other suggestions for improvement?
Current Progress,
0 of 19 answered