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Online Metals Customer Satisfaction Survey
Thank you for taking the time to fill out our survey. We value your feedback to help us improve your customer experience. If you have any other issues or concerns, please contact us at sales@onlinemetals.com and we would be happy to assist you.
1.
Do you primarily use Online Metals for business or personal needs?
Primarily Business
Primarily Personal
2.
How would you rate your overall customer satisfaction?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
3.
Would you like to provide any comments on why you gave the satisfaction score above?
4.
How satisfied were you with our website (ease of use, loading speed, information)?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
5.
How would you describe our prices?
Above Market Value
At Market Value
Below Market Value
No Opinion
6.
Have you ever purchased material from other metal websites?
I have not purchased from other metal websites
I have purchased from other metal websites
If you have purchased metals from other metal websites, which ones?
7.
On a scale of 0 to 10,
How likely is it that you would recommend Online Metals to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
8.
Were there any products or services that you were looking for but were unable to find on our website?
No
Yes
If yes, What type of product or service were you looking for?
9.
Would you please share your email address should we need to reach out for clarifications? We will keep your email address confidential, and will not share it outside of the Online Metals group.
Thank you for participating in our survey. Your feedback is extremely valuable to Online Metals.