Customer Support Feedback Survey Thank you for taking this survey! We are interested in your honest opinions so that we can continue to improve our customer's shopping experience. Question Title * 1. Prior to visiting us today, when did you first hear about us? I'm a regular customer Google search Facebook Instagram From a friend (word of mouth) Billboard Drove by and saw the store YouTube Question Title * 2. In the past 12 months, how many times have you visited our store? Question Title * 3. Overall, how satisfied were you with the experience with our customer support? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied Question Title * 4. How knowledgeable was the customer representative who assisted you? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable Question Title * 5. How respectful was the customer representative who assisted you? Extremely respectful Very respectful Somewhat respectful Not so respectful Not at all respectful Question Title * 6. How much time did it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Question Title * 7. Did you find the right product that you came to look for? Yes No Question Title * 8. Based on your interaction with our customer support team, how likely is it that you would recommend Furniture Palace Int. (K) Ltd. to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. Is there anything that you think would improve our customer support? Question Title * 10. Based on your visit to our Store how would you rate our Store atmosphere & decor: Question Title * 11. How would you rate the value for money of the service? Question Title * 12. How satisfied are you with the selection of products available at our store? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied Question Title * 13. What is most important to you when choosing furniture: Value for Money Convenience Reliability / Trust Brand Image Quality Question Title * 14. What products would you visit us for first and foremost? Sofas Dining Beds Occasional (TV Cabinets, Coffee tables etc) Outdoor Home Decor Office All of the above Beddings Mattresses Dinnerware Question Title * 15. Branch Visited: Mombasa Road Avenue 19 (Waiyaki Way) Thika Road Mall 96 Riverside Drive The Hub (Karen) Mombasa Eldoret Question Title * 16. May we contact you with specials and news? Yes No Question Title * 17. Please select your preferred mode of communication: SMS Email Please indicate which address and/or number we can reach you on Question Title * 18. What is your main reason for shopping at Furniture Palace? Done