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Building Services Survey
1.
You've recently had contact with Dufferin County Building Services (or the online portal), what was the reason? (check all that apply)
Checking the status of a permit
Questions about what I need for a permit or how to apply for one
Problems using the online portal
Call to schedule an inspection
File a complaint
Other (please specify)
2.
What was the outcome of your contact with Building Services? (check all that apply)
I received the answer, support, or service I needed
I did not receive the answer, support, or service I needed
I obtained the permit I needed
I did not obtain the permit I needed
The inspection identified a problem that needs to be fixed/changed
The inspection did not identify any problems and I was able to move forward
My concern or issue was addressed
Other (please specify)
3.
If you applied for a permit, what was the purpose of your application?
New Construction - Residential
New Construction - Non-Residential
Renovation - Residential
Renovation - Non- Residential
Addition - Residential
Addition - Non-Residential
Demolition
Pool Enclosure
Septic
Other (please specify)
4.
Who did, or is doing the design work for your permit? (complete if applicable)
Myself
Professional designer (BCIN, Architect or Engineer)
Other (please specify)
5.
Who did, or is doing the construction or demolition work? (check all that apply)
Myself
Friends
Contractor
Other (please specify)
6.
How many building or demolition permits have you applied for in the last 5 years?
0
1-2
3-9
10+
7.
When applying for a permit through the online portal, what was your experience? (check all that apply)
I haven't used the portal
It was good, I have no complaints
There were some technical issues
I had to call Building Services for support or clarity
I didn't know what everything meant or was asking for
Other (please specify)
8.
From the time you applied for the permit, were you satisfied on the length of time it took to obtain a permit?
Yes
No
Other (please specify)
9.
How satisfied were you with the permit and inspections process?
Very Satisfied
Satisfied
Not Satisfied
Other (please specify)
10.
Please rate your overall experience.
Very satisfied
Satisfied
Unsatisfied
Other (please specify)