Member feedback

We are working on a staged re-opening of our Health, Fitness and Aquatic (HFA) facilities and we will begin by re-opening three locations—Port Colborne, Niagara West, and Walker later this month. Our re-opening plans include enhanced safety procedures and protocols.

We will share more details about other HFA facilities in the coming weeks.

In the meantime, we would like to gather your feedback to further inform our plans related to specific timelines, programs, services and priorities.
Questions marked with a * are compulsory.

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* 1. Which YMCA of Niagara location is your home branch?

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* 2. We plan to include the following safety measures in our reopening:
  • increased distance between the equipment in the conditioning rooms (such as treadmills and weights)
  • limited numbers of participants for group exercise classes in studios and pool
  • changes to locker rooms for physical distancing
  • staff and members completing a wellness screening before entering the facility
  • staff and members wearing masks
  • additional cleaning protocols and procedures for staff and members
  • additional sanitizing stations

Are there other safety measures important to you when you return? Please share your thoughts in the space below:

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* 3. Do you expect to return and resume working out at a branch?

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* 4. My branch is not scheduled to re open immediately, but I would like to attend another branch?

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* 5. When you return, which amenities would you likely use? Please select one response for each.

  Extremely likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Extremely unlikely Not applicable
Conditioning room (weights and treadmills)
Group fitness classes
Personal training
Pool lane swim
Recreational sports
Locker rooms and showers
Children programs

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* 6. While our facilities have been closed due to COVID-19, we have been offering different online programming options. Have you used any of the following?

  Yes, I used it regularly Yes, I tried it No, I didn't try it I don't know
YFitness: Workouts for all ages
YGym: Physical activities for children
YWell: Health and Well-Being
Thank you so much for taking the time to share your thoughts with us.

To learn more about how the YMCA of Niagara is responding to COVID-19, please visit