Your thoughts help us grow and continue to give you the best possible experience.
To say thanks for completing the survey we will send you a voucher for $15 off your next Franc purchase*

*1.How long have you been shopping with Francesca?(Required.)

Less than 6 months

6–12 months

1–3 years

3+ years

*2.What would make you shop with us more often? (select all that apply)(Required.)

More frequent sales

Free or faster shipping

New styles more often

Better personalisation

Nothing, I'm already a regular

A loyalty rewards program

Other (please specify)

*3.On average, how many times do you purchase jewellery per year?(Required.)

1–2

3–4

5–6

7+

*4.And when you buy, do you shop for…(Required.)

Meaningful, personalised pieces

On-trend statement pieces

Charity & awareness pieces

*5.Which of the following would most encourage you to keep coming back? (pick 1)(Required.)

Points toward future purchases

Early access to new collections

Exclusive member-only pieces

Birthday rewards

Free engraving or personalisation perks

Other (please specify)

*6.How do you primarily shop with Francesca?(Required.)

Online only

Mostly online, occasionally in-store

Mostly in-store, occasionally online

In-store only

*7.What, if anything, has stopped you from completing a purchase on our website?(Required.)

My size wasn't available

Wanted to see it in person first

Nothing, I completed my purchase

Unsure about sizing

Couldn't find what I was looking for

Couldn’t imagine what it would look like on

Other (please specify)

*8.How did you first hear about Francesca? (pick one)(Required.)

Google search

Paid ad (Instagram, Facebook, Google)

A friend or family member

Organic social media (Instagram, TikTok, Pinterest)

I received a Francesca piece as a gift

Walked past one of our stores

Other (please specify)

*9.Are you a member of the Francesca loyalty program?(Required.)

Yes, I’m a member

Possibly, I can’t remember

No