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Southwestern Community College Service Survey
Please tell us more about your recent experience with our Financial Aid Office:
1.
I was assisted by:
Chelsie Miller
Kysa Gordon
Jill McKnight
Kylee Klommhaus
Other (please specify)
2.
Method of Contact:
Face-to-Face (walk-in)
Face-to-Face (appointment)
Mailing
Phone Call
Email
3.
Was the staff helpful in dealing with your concerns?
Yes
No
4.
If staff could not help you, did they direct you to other resources?
Yes
No
Not Applicable
5.
Was the information provided comprehensive?
I got just what I asked for
Received more that I asked for
Not at all, I could have used more information
6.
We would like to know how you feel about your WAIT TIME in your most recent contact with the Financial Aid Office. Please rate your wait time for the following:
Little/ no wait
Reasonable
Somewhat reasonable
Not Reasonable
N/A
Office Visit
Little/ no wait
Reasonable
Somewhat reasonable
Not Reasonable
N/A
Phone Call
Little/ no wait
Reasonable
Somewhat reasonable
Not Reasonable
N/A
Email Response
Little/ no wait
Reasonable
Somewhat reasonable
Not Reasonable
N/A
If you selected not reasonable please explain the situation :
7.
How do you usually contact the Financial Aid Office?
In person
Phone
Email
Mail
Fax
8.
What was the reason for your most recent Financial Aid Office Visit?
Pick up/ drop off forms
Financial Aid application questions
Check Status of Aid
Satisfactory Academic Progress ( i.e. withdrawal from classes and appeal)
Resolve a concern
Scholarship questions
Student Employment Questions
Loan Questions
Other (please specify)
9.
Please rate the following aspects of your experience in your most recent contact with the Financial Aid Office:
Excellent
Good
Average
Bellow Average
Poor
N/A
Courtesy of financial aid staff
Excellent
Good
Average
Bellow Average
Poor
N/A
Knowledge and competence of financial aid staff
Excellent
Good
Average
Bellow Average
Poor
N/A
Ability of financial aid staff to understand your concerns and request
Excellent
Good
Average
Bellow Average
Poor
N/A
Overall experience with service provided by financial aid staff
Excellent
Good
Average
Bellow Average
Poor
N/A
10.
Please share your comments, questions, concerns, or suggestions: