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* 1. Tell us about your most recent visit to the Library. Was it successful?

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* 2. Which parts of the Library's collection would you most like to see improved, expanded, or updated? Select up to three.

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* 3. What areas of the Library building(s) would you like to see improved? Select up to three.

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* 4. The Library offers many programs. What kind of programs would you like to see more of at the Library? Select up to three.

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* 5. Please comment on the interactions you've had with Tazewell County Public Library staff.

  Strongly Agree Agree Neutral Disagree Strongly Disagree
Library staff help me find information I need
Library staff are knowledgable about library services and policies
Library staff are knowledgable about new technology
Library staff are courteous and friendly
I do not have to wait long to get help from library staff
I am able to reach staff on the telephone
Staff responds to emails and messages in a timely manner
Library staff care about providing good customer service

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* 6. What barriers, if any, affect your ability to use the Tazewell County Public Library? Check all that apply.

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* 7. How would you rate the Library's....?

  Extremely Satisfied Satisfied Somewhat Satisfied Not At All Satisfied
Overall customer service
Overall facility/building
Accessibility (ability to access areas)
Adult collection of materials (books, DVDs, audiobooks, magazines, etc.)
YA collection of materials
Children's collection of materials
Downloadable collection (ebooks from Libby, magazines from RBdigital, etc.)
Reference service
Programs for ages 0-5
Programs for ages 6-10
Programs for ages 11-17
Programs for ages 18+
Service to the homebound
Online resources (databases)
Copier, printer, and fax service
Wi-fi access
Website
Hours of operation

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* 8. What does the Library do well?

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* 9. In what areas can the Library make improvements?

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* 10. On average, how often do you use the Library?

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* 11. Which location are you most likely to use?

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* 12. When are you most likely to visit the Library?

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* 13. Are the Library hours compatible with your schedule?

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* 14. Indicate the THREE information sources from which you would prefer to hear about Library services, programs, or events.

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* 15. Do you currently have a Tazewell County Public Library card?

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* 16. If you used the Library within the past 12 months, what did you or your family do?

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* 17. Are you aware of the Friends of the Library?

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* 18. If you would like to be entered into a drawing to receive a $50 Amazon gift card, please enter your contact information below.

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