2023 Geneva Family YMCA Member Satisfaction Survey Question Title * 1. Overall, how would you rate the Geneva Family YMCA? Please Check One. Excellent Good Average Fair Poor Please explain. OK Question Title * 2. How long have you been a member at the YMCA and how many days a week do you visit the YMCA? Please check one for each question that applies. Less than 1 year 1 year 2 years 3-5 years 6-10 years Longer than 10 years Once a week Twice a week Three to Four times a week Four to Five times a week Six to Seven times a week OK Question Title * 3. What type of membership do you have and what is your current age? Please check one for each question that applies. Family Membership Senior Citizen Family Membership Adult Membership Senior Adult Membership Young Adult Youth 0 - 18 19 - 25 26 - 39 40 - 59 60 + OK Question Title * 4. How would you rate the Geneva Family YMCA staff members on each of the following? Excellent Good Average Fair Poor Friendliness Friendliness Excellent Friendliness Good Friendliness Average Friendliness Fair Friendliness Poor Competence Competence Excellent Competence Good Competence Average Competence Fair Competence Poor Enough Staff Enough Staff Excellent Enough Staff Good Enough Staff Average Enough Staff Fair Enough Staff Poor Patience Patience Excellent Patience Good Patience Average Patience Fair Patience Poor Front Desk Procedures Front Desk Procedures Excellent Front Desk Procedures Good Front Desk Procedures Average Front Desk Procedures Fair Front Desk Procedures Poor Program or Class Registration Program or Class Registration Excellent Program or Class Registration Good Program or Class Registration Average Program or Class Registration Fair Program or Class Registration Poor Additional Comments OK Question Title * 5. How would you rate the Geneva Family YMCA equipment on each of the following? Excellent Good Average Fair Poor Cardio Equipment Cardio Equipment Excellent Cardio Equipment Good Cardio Equipment Average Cardio Equipment Fair Cardio Equipment Poor Strength Equipment Strength Equipment Excellent Strength Equipment Good Strength Equipment Average Strength Equipment Fair Strength Equipment Poor Free Weights Free Weights Excellent Free Weights Good Free Weights Average Free Weights Fair Free Weights Poor Group Exercise Equipment Group Exercise Equipment Excellent Group Exercise Equipment Good Group Exercise Equipment Average Group Exercise Equipment Fair Group Exercise Equipment Poor Enough Equipment Enough Equipment Excellent Enough Equipment Good Enough Equipment Average Enough Equipment Fair Enough Equipment Poor Right Equipment Right Equipment Excellent Right Equipment Good Right Equipment Average Right Equipment Fair Right Equipment Poor Space Space Excellent Space Good Space Average Space Fair Space Poor Additional Comments OK Question Title * 6. How would you rate the Geneva Family YMCA on each of the following? Excellent Good Average Fair Poor Fitness & Pool Schedule Fitness & Pool Schedule Excellent Fitness & Pool Schedule Good Fitness & Pool Schedule Average Fitness & Pool Schedule Fair Fitness & Pool Schedule Poor Frequency of Classes & Programs Frequency of Classes & Programs Excellent Frequency of Classes & Programs Good Frequency of Classes & Programs Average Frequency of Classes & Programs Fair Frequency of Classes & Programs Poor Hours of Operation Hours of Operation Excellent Hours of Operation Good Hours of Operation Average Hours of Operation Fair Hours of Operation Poor Quality of Classes & Programs Quality of Classes & Programs Excellent Quality of Classes & Programs Good Quality of Classes & Programs Average Quality of Classes & Programs Fair Quality of Classes & Programs Poor Staff Friendliness Staff Friendliness Excellent Staff Friendliness Good Staff Friendliness Average Staff Friendliness Fair Staff Friendliness Poor Quality of Youth Sports Programs Quality of Youth Sports Programs Excellent Quality of Youth Sports Programs Good Quality of Youth Sports Programs Average Quality of Youth Sports Programs Fair Quality of Youth Sports Programs Poor Quality of Childcare Programs Quality of Childcare Programs Excellent Quality of Childcare Programs Good Quality of Childcare Programs Average Quality of Childcare Programs Fair Quality of Childcare Programs Poor Value for the money Value for the money Excellent Value for the money Good Value for the money Average Value for the money Fair Value for the money Poor Additional Comments OK Question Title * 7. Please rate your satisfaction with each of the following: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Don't Know Not Important You feel welcome at the YMCA You feel welcome at the YMCA Very Satisfied You feel welcome at the YMCA Satisfied You feel welcome at the YMCA Dissatisfied You feel welcome at the YMCA Very Dissatisfied You feel welcome at the YMCA Don't Know You feel welcome at the YMCA Not Important The YMCA is a good place to bring kids The YMCA is a good place to bring kids Very Satisfied The YMCA is a good place to bring kids Satisfied The YMCA is a good place to bring kids Dissatisfied The YMCA is a good place to bring kids Very Dissatisfied The YMCA is a good place to bring kids Don't Know The YMCA is a good place to bring kids Not Important The YMCA is helping build a strong community The YMCA is helping build a strong community Very Satisfied The YMCA is helping build a strong community Satisfied The YMCA is helping build a strong community Dissatisfied The YMCA is helping build a strong community Very Dissatisfied The YMCA is helping build a strong community Don't Know The YMCA is helping build a strong community Not Important The Geneva YMCA's image in the community The Geneva YMCA's image in the community Very Satisfied The Geneva YMCA's image in the community Satisfied The Geneva YMCA's image in the community Dissatisfied The Geneva YMCA's image in the community Very Dissatisfied The Geneva YMCA's image in the community Don't Know The Geneva YMCA's image in the community Not Important Additional Comments OK Question Title * 8. What youth programs do your kids participate in at the YMCA? Please check all that apply. Preschool Afterschool Care Summer Day Camp Youth Sports Gymnastics Swim Lessons Gators Swim Team Parents Night Out None Not Applicable Other (please specify) OK Question Title * 9. Would you be interested in volunteering by joining a committee such as fundraising or membership and program development? If yes, please include your name and email address. OK Question Title * 10. If given the opportunity to make three changes at the YMCA, what would they be? OK DONE