We are keen to hear from you as to how the Independent Living Centre (ILC) is performing. Please take several minutes to tell us what you thought of our services by completing our feedback survey.

Your feedback and information provided will be treated as private and confidential.

If you require assistance with completing this survey please phone (08) 9381 0600.

* 1. Which ILC service/s did you have contact with? (You can tick more than one)

* 2. We aim to provide a timely service (by phone, e-mail, online or visiting our centre).
On your first contact, please rate us on how well we did.

* 3. Our staff try to understand your specific needs by asking you a range of questions.
How satisfied did you feel with our staff member's understanding of your needs?

* 4. We aim to help you to make informed decisions.
Can you rate how helpful the information / assessment was that you received?

* 5. Did your experience with the ILC make a difference in your life in anyway? Please briefly share this with us:

* 6. Providing a high standard of Customer Service is important to our organisation.
Do you agree or disagree with the following statements.

  Agree Disagree N/A
6.1 Staff communicated in a clear manner
6.2 Staff respected my privacy & confidentiality
6.3 Staff were open to my feedback / complaint

* 7. Overall, when thinking about your recent contact with the ILC, how satisfied did you feel that our services met your needs?

* 8. On a scale of 1 to 10, how likely are you to use ILC services again?

* 9. On a scale of 1 to 10, how likely are you to recommend the ILC to someone?

* 10. ILC Training Services - What training topics or information sessions would you like to see offered by the ILC in the future?

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