Water and Wastewater Services, Business Operations Division

Field Customer Service Survey

Dear Customer:

Broward County Water & Wastewater Services is committed to providing exemplary customer service. Your feedback is valuable to us, and we would appreciate your comments regarding your experience with our field staff. We thank you for your contribution to our ongoing efforts in providing "Our Best, Nothing Less!"

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* 1. Which of the following prompted your request?

Increase in your bill

Leak at property

Low pressure check

Meter box / lid

Meter test

Non-payment

No water

Restoration concern

Sewer back-up

Tampering charge

Water quality

Some other reason (please specify)

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* 2. How satisfied were you with the timeliness of our response?

Very satisfied

Satisfied

Not satisfied

Not Applicable

Other (please specify)

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* 3. Did we satisfy your request?

Yes

If no, please explain below.

Not Applicable

Other (please specify)

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* 4. How would you rate the overall customer service experience?

Very satisfied

Satisfied

Not satisfied

Not applicable

Other (please specify)

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* 1. Which of the following prompted your request?

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* 2. How satisfied were you with the timeliness of our response?

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* 3. Did we satisfy your request?

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* 4. How would you rate the overall customer service experience?

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* 5. Please provide your customer account number and/or service address.