Energy Services Client Satisfaction Survey

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* 1. It was easy to schedule the services that I needed.

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* 2. I feel I am treated with courtesy and respect.

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* 3. I am satisfied with the ability to reach program staff by phone during office hours.

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* 4. The program staff respect my privacy and confidentiality.

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* 5. When I requested it, my family, friends, significant others, natural supports, and other providers have the opportunity to assist me with my application.

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* 6. If I had a complaint or grievance, I felt it was addressed.

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* 7. I feel that the program staff listen to me.

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* 8. I feel safe expressing my opinions to the program staff.

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* 9. The program staff help me communicate my needs with other providers or resources.

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* 10. The program's hours and mode of operation meet my needs for accessing program resources.

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* 11. As a result of the services I receive, I feel more self-confident in coping with my needs and challenges.

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* 12. As a result of the services I receive, I feel more capable and better able to meet my personal or household needs. 

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* 13. I am satisfied with the accessibility, appearance, comfort & cleanliness of WCAP service location(s).

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* 14. As a result of the services I receive, I feel that I have reduced my dependence on other emergency assistance resources.

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* 15. I feel the services I receive through the Energy Program have helped me.

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* 16. I am satisfied with the overall quality of the care/services that I received.

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* 17. I would recommend Waldo CAP Energy Services to other people I know or that need help.

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