Customer Satisfaction Survey We have always valued the feedback of our residents and their family members. Question Title * 1. How long have you or your loved one been a resident of Somerset House? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 2. Do you or your loved one receive your medication in a timely manner? Please keep in mind that medications are allowed to be given one hour before, or one hour after the scheduled time. Yes No Question Title * 3. Do you find that your call bell wait time is reasonable? Yes No Question Title * 4. How satisfied are you with the way the nursing staff treats you or your loved ones? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 5. How would you rate the quality of our food? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. When you receive your food, is it served to you at the right temperature? Yes Sometimes Never Question Title * 7. How satisfied are you with how the kitchen staff treats you or your loved one? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 8. How would you rate the cleanliness of the building? Extremely clean Very clean Somewhat clean Not so clean Not at all clean Question Title * 9. How would you rate the cleanliness of your room or your loved one's room? Extrememly clean Very clean Somewhat clean Not so clean Not at all clean Question Title * 10. How satisfied are you with how the housekeeping staff treat you or your loved one? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 11. How satisfied are you with our planned activities? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 12. How satisfied are you with how the administrative staff treat you or your loved ones? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 13. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 14. Do you find that the staff are approachable when you speak to them? Yes No Question Title * 15. How well do our services meet you or your loved ones needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 16. Overall, how satisfied are you with Somerset House? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 17. If you could change one thing about Somerset House, what would it be? Question Title * 18. We invite you to tell us what we are doing well and if there are areas that could be improved that were not mentioned up above. Done