We have always valued the feedback of our residents and their family members. 

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* 1. How long have you or your loved one been a resident of Somerset House?

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* 2. Do you or your loved one receive your medication in a timely manner? Please keep in mind that medications are allowed to be given one hour before, or one hour after the scheduled time.

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* 3. Do you find that your call bell wait time is reasonable? 

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* 4. How satisfied are you with the way the nursing staff treats you or your loved ones?

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* 5. How would you rate the quality of our food?

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* 6. When you receive your food, is it served to you at the right temperature?

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* 7. How satisfied are you with how the kitchen staff treats you or your loved one?

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* 8. How would you rate the cleanliness of the building?

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* 9. How would you rate the cleanliness of your room or your loved one's room?

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* 10. How satisfied are you with how the housekeeping staff treat you or your loved one?

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* 11. How satisfied are you with our planned activities?

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* 12. How satisfied are you with how the administrative staff treat you or your loved ones?

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* 13. How responsive have we been to your questions or concerns?

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* 14. Do you find that the staff are approachable when you speak to them?

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* 15. How well do our services meet you or your loved ones needs?

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* 16. Overall, how satisfied are you with Somerset House?

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* 17. If you could change one thing about Somerset House, what would it be?

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* 18. We invite you to tell us what we are doing well and if there are areas that could be improved that were not mentioned up above. 

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