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CSMS Survey

OMB control number: 1651-0136
Expiration date: 10/31/2027
Thank you for taking the time to respond to this survey. U.S. Customs and Border Protection (CBP) welcomes your feedback on the Cargo Systems Messaging Service (CSMS). CSMS is one of CBP’s methods for communicating to our trade partners news and updates on our automated system – the Automated Commercial Environment (ACE). If you are not a CSMS subscriber, we invite you to visit the Cargo Systems Messaging Service webpage where you can view recent and archived messages and register to receive future messages via email as soon as they are issued, or via a daily OR weekly email digest.
1.What is your industry?(Required.)
2.If you are subscribed to CSMS, how do you receive messages?(Required.)
3.How would you characterize the frequency of CSMS messages?(Required.)
4.How do you access information you need to successfully transmit data to ACE? (select all that apply)(Required.)
5.How do you access information and guidance you need on Presidential Orders, new trade processes and policies, etc.? (select all that apply)(Required.)
6.If you selected “navigate to the CSMS website directly” how often do you access messages in this manner?
7.If you use the CSMS website to access messages, how often do you view “archived” CSMS messages as opposed to the recent messages on the landing page?
8.If you access “archived” CSMS messages, what topics are they typically about? (check all that apply)
9.What other ways would you like to receive the content of CSMS messages? (check all that apply):(Required.)
10.If you selected text message (SMS) in question 9, how beneficial to you would it be if CBP offered an option to receive content of CSMS messages by that method?
11.If you selected dedicated CSMS mobile app in question 9, how useful to you would it be if CBP offered an option to receive content of CSMS messages by that method?
12.What other ways would you like to receive a notification that a CSMS message has been issued and is available to email subscribers and on the webpage? (check all that apply)(Required.)
13.If you selected text message (SMS) in question 12, how beneficial to you would it be if CBP offered an option to receive notifications of CSMS messages by that method?
14.If you selected dedicated CSMS mobile app in question 12, how useful to you would it be if CBP offered an option to receive notifications of CSMS messages by that method?
15.What key improvement to CSMS would help make this messaging service more useful for you? (Do not include any personal or private information.)
16.If CBP were to develop a dedicated mobile app to receive CSMS messages, what other cargo related features would you like to see included? (Do not include any personal or private information.)
An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is 1651-0136. The estimated average time to complete this survey is 5 minutes. If you have any comments regarding the burden estimate you can write to U.S. Customs and Border Protection, Global Entry, Ronald Reagan Building, 1300 Pennsylvania Avenue, NW Washington, DC 20004. Expiration Date: 10/31/2027