CMSA State of the Industry 2015 Question Title * 1. What is your age? 73 or over 63-72 53-62 43-52 33-42 32 or younger Question Title * 2. Please indicate your gender? Female Male Question Title * 3. What is your highest level of education? Student Associate Degree Baccalaureate Diploma Doctorate Masters Post Doctorate Other (please specify) Question Title * 4. How many years of experience do you have in health care? 0-5 6-10 11-20 21-30 More than 30 Question Title * 5. How many years have you been in case management? 0-2 3-5 6-10 11-15 16-20 More than 20 Question Title * 6. How many years of experience do you have in your current position? 0-2 3-5 6-8 9-11 12-15 More than 15 Question Title * 7. Which of the following most closely represents your job title? Check all that apply. Care Coordinator Care Manager Case Manager Consultant C-Suite/Vice-President Department Director Department Manager Department supervisor Discharge Planner Disease Manager Government/Military Personnel Health Coach Health Integrator Patient Advocate Patient Navigator Physician Rehabilitation Counselor Transition Coach Utilization Manager Other (please specify) Question Title * 8. What is your professional background? Registered Nurse Social Work Rehabilitation (OT/ST/PT) Physician Vocational Counselor Other (please specify) Question Title * 9. What is your primary work/practice setting? Accountable Care Organization (ACO) Behavioral/Mental Health Community Based Agency/Organization Disease Management Company Government/Military Health Plan (HMO/PPO/IPA/Insurer) Home Care Agency/Organization Hospice/Palliative Care Hospital/Acute Care Independent/Private Practice Integrated Care Delivery System Long-Term Care Facility/Assisted Living Occupational Health, Disability Management, Workers Compensation Patient-Centered Medical Home Physician/Medical Group Practice Rehabilitation Other (please specify) Question Title * 10. What is your current annual salary range? Below $30,000 $30,001-$35,000 $35,001-$40,000 $40,001-$45,000 $45,001-$50,000 $50,001-$55,000 $55,001-$60,000 $60,001-$65,000 $65,001-$70,000 $70,001-$75,000 $75,001-$80,000 $80,001-$85,000 $85,001-$90,000 $90,001-$95,000 $95,001-$100,000 More than $100,000 Question Title * 11. Which of the following do you receive as benefits of employment? Medical Insurance Dental Insurance Professional Association Dues Continuing Education Support Support to seek/maintain certification Tuition Reimbursement Profit Sharing Malpractice Insurance Reimbursement to attend professional conference Question Title * 12. Which tasks are currently included in your job duties? Check all tasks for which you are directly responsible, to which you contribute, or in which you participate. Assessment Care Coordination Care plan development, implementation and evaluation Data analysis and reporting Direct patient care Discharge planning Disease management Education to patients, families and caregivers Orientation, training, mentoring of case managers Quality improvement Regulatory compliance Research Supervisory/management responsibilities Telephonic triage Utilization management concurrent review Utilization management pre-certification (general) Utilization management pre-certification (HME/DME) Utilization management pre-certification (Pharmacy) Utilization management retrospective review Other (please specify) Question Title * 13. How many people do you routinely supervise or manage? 1-5 6-10 11-15 16 or more Supervisory/management functions are not a part of my job Question Title * 14. What model of case management is used at your workplace? Telephonic Onsite Combination Other (please specify) Question Title * 15. What is your work environment/setting? Home office Business office Clinical provider Combination of above Other (please specify) Question Title * 16. What is your average case load (the number of active cases being worked at any given time)? 1-10 11-20 21-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100 More than 100 Question Title * 17. Please indicate how management of your caseload is distributed? Paper Based HIT Medical Management System 0-20% 0-20% Paper Based 0-20% HIT Medical Management System 21-40% 21-40% Paper Based 21-40% HIT Medical Management System 41-60% 41-60% Paper Based 41-60% HIT Medical Management System 61-80% 61-80% Paper Based 61-80% HIT Medical Management System 81-100% 81-100% Paper Based 81-100% HIT Medical Management System Question Title * 18. Does your company measure acuity or complexity of cases Yes No Question Title * 19. Is acuity or complexity of cases a factor in determining your total case load? Yes No Question Title * 20. Which of the following indicators are used in your workplace to evaluate case management effectiveness? Adherence to medication/treatment regimens Care coordination measures (i.e., NCQA, URAC) Care plan outcomes Clinical outcomes Contracted service costs Cost of care/financial outcomes Functional outcomes Length of stay Patient experience (CTM3 codes) Patient satisfaction Provider satisfaction Readmission rates Other (please specify) Question Title * 21. Is your organization Joint Commission Accredited? Yes No Not sure Seeking accreditation Question Title * 22. If yes, what types of Joint Commission accreditation does your organization have? (check all that apply) Ambulatory Health Care Behavioral Health Care Critical Access Hospitals Home Care Hospital Laboratory Services Nursing and Rehabilitation Center Office Based Surgery Primary Care Medical Home Other (please specify) Question Title * 23. Is your organization NCQA accredited? Yes No Not sure Seeking accreditation Question Title * 24. If yes, what types of NCQA Accreditation does your organization have? Check all that apply. Accountable Care Organization Case Management Disease Management Health Plan Managed Behavioral Healthcare Organization New Health Plan Wellness Health Promotion Question Title * 25. Is your organization URAC accredited? Yes No Not sure Seeking accreditation Question Title * 26. If yes, what type of URAC accreditation does your organization have? Case Management Disease Management Health Call Center Health Care Operations Health Information Technology Health Utilization Management Independent Review Organization: External Independent Review Organization: Internal Independent Review Organization: Comprehensive Patient Centered Health Care Home Pharmacy Quality Management Wellness Workers Compensation Utilization Management Other (please specify) Question Title * 27. Is certification required by your employer? Yes No Not required, but encouraged Question Title * 28. Which of the following certifications have you earned? (Check all that apply) AAOHN ABDA ACM ANCC CCMC CDMS CHCQM CMCN CPHQ CRRN Disease Management/Chronic Care Social Work Certification/NASW I am not certified in case management Other (please specify) Question Title * 29. Has certification made a difference in: Yes No N/A Obtaining case management positions Obtaining case management positions Yes Obtaining case management positions No Obtaining case management positions N/A Gaining advancement in your case management career Gaining advancement in your case management career Yes Gaining advancement in your case management career No Gaining advancement in your case management career N/A Maintaining your position Maintaining your position Yes Maintaining your position No Maintaining your position N/A Improving your salary Improving your salary Yes Improving your salary No Improving your salary N/A Question Title * 30. What are the most significant barriers to obtaining case management certification? Determining which certification is right for me Meeting certification qualifications Application fees Finding or selecting appropriate study resources Passing the exam Question Title * 31. What are the most significant barriers to maintaining case management certifications? Renewal fees Identifying the necessary CEs to maintain Cost of CEs Remembering requirement to maintain it once certified Tracking completed CEs for re-certificationi Lack of recognition/support from employer Certification has not helped me in my career Other (please specify) Question Title * 32. Does your employer fund any part of your certification application and/or exam preparation costs? Yes No N/A Question Title * 33. Does your employer pay or otherwise compensate you for maintenance of your certification (cost of CEs and renewal fees)? Yes No N/A Question Title * 34. Who generally pays for your continuing education? I pay for my own CEs My company pays for my CEs Some combination of personal and employer payment Question Title * 35. Which of the following best describes the total portion of your personal annual budget allocated for continuing education? No budget allocation Up to $100 $101-$250 $251-$500 $501-$1,000 $1,000-$2,000 More than $2,000 Question Title * 36. What trends and issues do you see as being crucial to case management? Question Title * 37. How long have you been a member of CMSA? Less than 1 year 1 year 2 years 3 years 4 years 5 years More than 5 years I am not a CMSA member Question Title * 38. Which of the following devices do you utilize for professional communications, networking purposes on a regular basis? Desktop computer Laptop computer Tablet Smart phone Other (please specify) Question Title * 39. Who generally pays for your membership in CMSA? I pay for my membership in CMSA My employer pays for my membership in CMSA Some combination of personal and employer funds I am not a member of CMSA Question Title * 40. How likely is it that you would recommend CMSA to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 41. Please provide your contact information if you would like a copy of the Executive Summary and to be entered into the drawing. Name Company Email Address Done