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* 1. Please provide us with your name and the name of the person who dealt with your matter.

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* 2. How would you rate how easy it is to access our services?

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* 3. If you visited our offices, how would you rate the way you were greeted by us?

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* 4. How would you rate the approachability and friendliness of your advisor?

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* 5. If there is anything we did particularly well, please let us know

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* 6. How would you rate our overall service to you?

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* 7. If you answered poor or very poor to any question, or have any suggestion as to how we could improve the service, please comment here.

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* 8. How likely is it that you would recommend this firm to others?

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* 9. How likely is it that you would use our firm again?

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* 10. Did you, or would you, make use of our Saturday opening service?

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