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* 1. Have you ever had an experience at Art and Design that you wanted to complain about?

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* 2. What was the basis of your complaint? (optional)

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* 3. Were you able to make a complaint or speak to someone regarding this problem? If so, who did you contact? Or if not, what prevented you from making this complaint?

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* 4. Was the complaint followed up? 

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* 5. Was the issue resolved? 

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* 6. How was the problem resolved? If still unresolved, have you been able to follow up this complaint?

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* 7. Have you found the complaints process to be effective?

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* 8. Are there any improvements you would like to suggest for this process?

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* 9. Would you make another complaint using this same process?

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