* 1. Have you ever had an experience at Art and Design that you wanted to complain about?

* 2. What was the basis of your complaint? (optional)

* 3. Were you able to make a complaint or speak to someone regarding this problem? If so, who did you contact? Or if not, what prevented you from making this complaint?

* 4. Was the complaint followed up? 

* 5. Was the issue resolved? 

* 6. How was the problem resolved? If still unresolved, have you been able to follow up this complaint?

* 7. Have you found the complaints process to be effective?

* 8. Are there any improvements you would like to suggest for this process?

* 9. Would you make another complaint using this same process?