El Dorado Hills CSD Customer Feedback Survey

Question Title

* 1. What was the nature of your contact with us? Please check all that apply.

General Information

Design Review

Class Registration

CC&R Violations

Facility, Park, or Field Rental

Problem Resolution

Online Registration

Other (please specify in comments)

Comments

	Very Satisfied	Satisfied	Needs Improvement	N/A
Did we meet or exceed your expectations?	Did we meet or exceed your expectations? Very Satisfied	Did we meet or exceed your expectations? Satisfied	Did we meet or exceed your expectations? Needs Improvement	Did we meet or exceed your expectations? N/A
Were the CSD staff knowledgeable and courteous?	Were the CSD staff knowledgeable and courteous? Very Satisfied	Were the CSD staff knowledgeable and courteous? Satisfied	Were the CSD staff knowledgeable and courteous? Needs Improvement	Were the CSD staff knowledgeable and courteous? N/A
Is the CSD registration facility location convenient, neat and organized?	Is the CSD registration facility location convenient, neat and organized? Very Satisfied	Is the CSD registration facility location convenient, neat and organized? Satisfied	Is the CSD registration facility location convenient, neat and organized? Needs Improvement	Is the CSD registration facility location convenient, neat and organized? N/A
Were the CSD forms easy to understand and follow?	Were the CSD forms easy to understand and follow? Very Satisfied	Were the CSD forms easy to understand and follow? Satisfied	Were the CSD forms easy to understand and follow? Needs Improvement	Were the CSD forms easy to understand and follow? N/A
Was a timely response provided to all questions and/or inquiries?	Was a timely response provided to all questions and/or inquiries? Very Satisfied	Was a timely response provided to all questions and/or inquiries? Satisfied	Was a timely response provided to all questions and/or inquiries? Needs Improvement	Was a timely response provided to all questions and/or inquiries? N/A
Is the CSD website easy to use and navigate?	Is the CSD website easy to use and navigate? Very Satisfied	Is the CSD website easy to use and navigate? Satisfied	Is the CSD website easy to use and navigate? Needs Improvement	Is the CSD website easy to use and navigate? N/A
Was my phone call returned in a timely manner?	Was my phone call returned in a timely manner? Very Satisfied	Was my phone call returned in a timely manner? Satisfied	Was my phone call returned in a timely manner? Needs Improvement	Was my phone call returned in a timely manner? N/A
Was my complaint or concern addressed in a reasonable timeframe/manner?	Was my complaint or concern addressed in a reasonable timeframe/manner? Very Satisfied	Was my complaint or concern addressed in a reasonable timeframe/manner? Satisfied	Was my complaint or concern addressed in a reasonable timeframe/manner? Needs Improvement	Was my complaint or concern addressed in a reasonable timeframe/manner? N/A
Is the CSD offering community events and programs that meet your needs?	Is the CSD offering community events and programs that meet your needs? Very Satisfied	Is the CSD offering community events and programs that meet your needs? Satisfied	Is the CSD offering community events and programs that meet your needs? Needs Improvement	Is the CSD offering community events and programs that meet your needs? N/A
Is the online class registration software user-friendly?	Is the online class registration software user-friendly? Very Satisfied	Is the online class registration software user-friendly? Satisfied	Is the online class registration software user-friendly? Needs Improvement	Is the online class registration software user-friendly? N/A

Very Satisfied

Satisfied

Needs Improvement

N/A

Did we meet or exceed your expectations?

Did we meet or exceed your expectations? Very Satisfied

Did we meet or exceed your expectations? Satisfied

Did we meet or exceed your expectations? Needs Improvement

Did we meet or exceed your expectations? N/A

Were the CSD staff knowledgeable and courteous?

Were the CSD staff knowledgeable and courteous? Very Satisfied

Were the CSD staff knowledgeable and courteous? Satisfied

Were the CSD staff knowledgeable and courteous? Needs Improvement

Were the CSD staff knowledgeable and courteous? N/A

Is the CSD registration facility location convenient, neat and organized?

Is the CSD registration facility location convenient, neat and organized? Very Satisfied

Is the CSD registration facility location convenient, neat and organized? Satisfied

Is the CSD registration facility location convenient, neat and organized? Needs Improvement

Is the CSD registration facility location convenient, neat and organized? N/A

Were the CSD forms easy to understand and follow?

Were the CSD forms easy to understand and follow? Very Satisfied

Were the CSD forms easy to understand and follow? Satisfied

Were the CSD forms easy to understand and follow? Needs Improvement

Were the CSD forms easy to understand and follow? N/A

Was a timely response provided to all questions and/or inquiries?

Was a timely response provided to all questions and/or inquiries? Very Satisfied

Was a timely response provided to all questions and/or inquiries? Satisfied

Was a timely response provided to all questions and/or inquiries? Needs Improvement

Was a timely response provided to all questions and/or inquiries? N/A

Is the CSD website easy to use and navigate?

Is the CSD website easy to use and navigate? Very Satisfied

Is the CSD website easy to use and navigate? Satisfied

Is the CSD website easy to use and navigate? Needs Improvement

Is the CSD website easy to use and navigate? N/A

Was my phone call returned in a timely manner?

Was my phone call returned in a timely manner? Very Satisfied

Was my phone call returned in a timely manner? Satisfied

Was my phone call returned in a timely manner? Needs Improvement

Was my phone call returned in a timely manner? N/A

Was my complaint or concern addressed in a reasonable timeframe/manner?

Was my complaint or concern addressed in a reasonable timeframe/manner? Very Satisfied

Was my complaint or concern addressed in a reasonable timeframe/manner? Satisfied

Was my complaint or concern addressed in a reasonable timeframe/manner? Needs Improvement

Was my complaint or concern addressed in a reasonable timeframe/manner? N/A

Is the CSD offering community events and programs that meet your needs?

Is the CSD offering community events and programs that meet your needs? Very Satisfied

Is the CSD offering community events and programs that meet your needs? Satisfied

Is the CSD offering community events and programs that meet your needs? Needs Improvement

Is the CSD offering community events and programs that meet your needs? N/A

Is the online class registration software user-friendly?

Is the online class registration software user-friendly? Very Satisfied

Is the online class registration software user-friendly? Satisfied

Is the online class registration software user-friendly? Needs Improvement

Is the online class registration software user-friendly? N/A

El Dorado Hills CSD Customer Feedback Survey

Question Title

* 1. What was the nature of your contact with us? Please check all that apply.

Question Title

* 2. Please check all that apply to your contact or visit with us.

Question Title

* 3. Additional Comments/Suggestions