* 1. What are the reasons you chose WMVS for your veterinary care? (Choose all that apply)

* 2. Our Large Animal Facility is (if applicable):

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Neat and clean
Odor free
Comfortable
Animal friendly
Safe
Easily Accessible

* 3. My On Farm Visit:

  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
was easy to schedule
the Doctor arrived in a timely manner
the call ahead was appropriate
the work scheduled was able to be completed

* 4. The person I spoke with on the phone was (please proceed to next question if you did not speak with anyone on the phone):

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Prompt in answering the phone
Friendly and attentive
Informative
Complete in addressing my needs

* 5. When I visited the clinic, the receptionist (proceed to next question if not applicable):

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
greeted me promptly
gave me undivided attention
was friendly and caring
was helpful
answered my questions
was professional in manner and appearance

* 6. The In-Clinic Large Animal Assistant:

  Strongly Agree Agree Not Sure Strongly Disagree Disagree
was friendly and caring
gave me the information I needed
handled my animal appropriately
was professional in manner and appearance

* 7. The Veterinarian:

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Treated my animal and me with compassion
Was professional in manner and appearance
Was polite and friendly
Listened to what I said
Took an appropriate amount of time with me
Gave clear advice about how to care for my animal
Answered my questions

* 8. From the following list, please choose your top three service desires:

* 9. General:

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Did you feel you received a good value?
Would you recommend us to others?
Did we meet your expectations?
WMVS is an involved and welcome presense in our community:

* 10. What is your preferred method to receive reminders?

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