Level 5 GP Practice Operations Manager Apprenticeship

The GP Practice Operations Manager Apprenticeship is a government-funded programme designed to upskill staff in primary care settings to lead teams, manage services, and drive improvements

The programme is approximately 20 months long and requires apprentices to to allocate 6 hours of their working time, per week, to the apprenticeship - which is split between teaching and workshops, self -paced learning and the practical application of skills.

An overview of the curriculum is below:

Leadership and People Management
Lead and support teams with confidence, empathy, and accountability
Healthcare Policy and Compliance
Ensure your practice meets CQC, HSE, and NHS contractual obligations
Service and Project Management
Design, lead, and evaluate service improvements and operational projects
Resource Planning and Finance
Manage budgets, staff rotas, and business continuity plans
Data, IT, and Systems
Use tools like EMIS, QOF, Excel, and dashboards to drive performance
Communication and Stakeholder Engagement
Collaborate effectively with patients, staff, PCNs, and external bodies
Quality Improvement and Risk Management
Implement quality initiatives and proactively manage risks and complaints

Before you apply for the apprenticeship please make sure understand your eligibility and suitability for the programme, as well as ensuring you have support from your line manager to commit training hours.

More information on apprenticeship commitments can be found here:

https://bit.ly/4qXHdWh



Personal Details

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* 1. Title/Pronouns

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* 2. Name

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* 4. Mobile phone number

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* 5. Date of birth

Date

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* 6. Are you a UK or EU passport holder?

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* 7. If no, do you have the Right to Work and Right to Remain in the UK?

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* 8. How long have you been a resident in the UK?

Current employment details

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* 9. Who is your employer organisation?

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* 10. If you work in Primary care - what is the name of your practice or PCN, if different from your employer?

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* 11. Borough of employer - if in London. (State N/A if outside of London)

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* 12. What is the address of your primary place of work, including the post code?

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* 13. What is your job title?

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* 14. What are your contracted hours per week in your current role?

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* 15. Are you on a fixed-term contract?

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* 16. If yes, when does the contract come to an end?

Date

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* 17. Job Description: Please attach your current job description. (Request from your manager if you do not have a copy.)

Prior work experience and education

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* 18. Work Experience: Please provide details of your current role and any previous positions you feel are relevant.

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* 19. Qualifications: Please provide a summary of your educational background, listing the most recent first and including:
  • English and Maths qualifications (such as GCSE, A Level or Level 2 Functional Skills)
  • University degrees - year and subject
  • Training courses that are relevant to the apprenticeship topic

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* 20. Do you have additional learning needs?

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* 21. If yes, please briefly describe your additional learning needs.

Personal Statements

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* 22. Please explain why you are interested in this apprenticeship and how it aligns with your career goals.

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* 23. Please outline how you will apply new knowledge and skills from the apprenticeship in your current role.

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* 24. Please outline how you will make time during your normal working hours to complete the minimum learning hours required for your programme.

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* 25. What challenges do you think you might face during the programme?

Line manager details

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* 26. Please confirm that you have discussed your application with your line manager and your employer, and they support your application.

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* 27. Your line manager

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* 28. Human Resources contact

Declaration

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* 29. Please tick the box to confirm that you commit to dedicating 6-8 hours per week with your manager's approval and that the information provided is accurate and complete.

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