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* 1. Who is the Sutphen Dealer in your territory?

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* 2. The service representatives who handle all of your service requests are helpful and professional?

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* 3. How is the response time for your service requests relative to your expectations?

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* 4. How well does the Service Center keep you informed?

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* 5. Is your work completed properly and professionally at all times?

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* 6. How would you rate the communication between your dealer and your department?

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* 7. What is your overall satisfaction with your service?

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* 8. How do you rate the product knowledge of your dealer representatives?

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* 9. Are technical support issues resolved in less than 24 hours?

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* 10. Do you have any other comments to add that will help us improve your Service experience? 

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